iFollow - the help file (just for posts offering help)

[Forum Admin]

Seasonal members can watch Rovers vs MK Dons for free on iFollow Rovers

Rovers seasonal members will be able to stream Rovers vs MK Dons live on iFollow Rovers this Saturday.

The EFL have made it possible for supporters to stream league, EFL Trophy and Carabao Cup matches live on iFollow while matches are played behind closed doors.  As part of this deal, seasonal members can access home league matches for free using a unique promotional code.
 
How to claim your free code…

Seasonal members (aged 18 and over) will receive an email 48 hours prior to kick-off of eligible matches which will include your unique promotional code and information on how to use it.
Please ensure that the email address attached to your membership is up-to-date. (Click here for information on how to update your account).

https://clubdoncaster.us14.list-manage.com/track/click?u=d401be5f503711fcb2eb3ae00&id=185758f32d&e=1d13918a53

All eligible seasonal members should have received their link for Saturday’s match – if you have not receive a code and feel you are entitled to one, please email iFollow@clubdoncaster.co.uk

For further information on using your code, please click here.

https://clubdoncaster.us14.list-manage.com/track/click?u=d401be5f503711fcb2eb3ae00&id=a3e0b97c0f&e=1d13918a53


You will not be able to complete this process via the app - it must be completed on the website. However, once the process is complete, you can access the match on the app by signing in as normal.
 
Not a seasonal member?
Supporters who do not hold a seasonal membership can stream the matches live by purchasing a match pass for £10.

Click this link for a guide on how to do this

https://clubdoncaster.us14.list-manage.com/track/click?u=d401be5f503711fcb2eb3ae00&id=936ccbb4cd&e=1d13918a53

You will not be able to complete this process via the app - it must be completed on the website. However, once the process is complete, you can access the match on the app by signing in as normal.
 
Please note: The match pass allows you to stream the match live only. You will not be able to continue accessing the match after the full time whistle.

[Forum Admin]

How to redeem a promo code

https://www.doncasterroversfc.co.uk/siteassets/content/1.news/2021/ifollow-info/ifollow---how-to-redeem-a-promo-code.pdf


Having trouble?

Please contact the customer support team by emailing ifollow@efl.com or live chat service which can be found on the bottom right hand corner of your club’s homepage

Support your club,
wherever you may be

1 Visit yourclub’s website

Visit your club’s website and search for the iFollow dropdown link on the main navigation bar, at the top of the page.

2 Click on subscribe

Hover over the iFollow dropdownlink and click on subscribe.

3 Select the fixture

Scroll down to Match Passes, select the fixture that you wish to watch, and click ‘Subscribe Now’.

4 Sign up or sign in to iFollow

If you already have an iFollow account, sign in using your email address and password. If not, create a free account by clicking ‘Register Now’, completing the form and clicking 'Create Account' at the bottom.

5 Enter your promo code

Enter your promo code into the box on screen and click ‘Apply’ to activate your discount. Your Match Pass will then be available for free. Please note you will still have to enter your card details in order to process the free match, but don’t worry, you won’t be charged.

6 Head to the match centre and tune in!

Head to the match centre via either the website home page, or the ‘Next Match’ link on the iFollow dropdown before kick-off to tune in.

Having trouble?

Please contact the customer support team by emailing ifollow@efl.com or live chat service which can be found on the bottom right hand corner of your club’s homepage.

[silent majority]

If you still need help then please see the video created by Exeter City that shows how it's done;

https://www.youtube.com/watch?v=y27N4G_sUAA&feature=youtu.be

[DonnyBazR0ver]

Or even better, Doncaster Rovers

https://youtu.be/M00e6ivesww

[silent majority]

Hints for getting the best from your iFollow stream


1.   iFollow has been tested on the browsers & operating systems listed below.

• On all of these, cookies must be enabled and we strongly advise turning any ad-blockers that you may be running off, as these can interfere with playback.
  Windows 10 + Chrome
  Windows 10 + Firefox
  Windows 10 + Edge
  Windows 10 + Internet Explorer 11
  macOS 10.15 + Safari
  macOS 10.15 + Chrome
  macOS 10.15 + Firefox
  iPhone: iOS 12 + Safari
  iPhone: iOS 13 + Safari
  iPad: iOS 13 + Safari
  Samsung Galaxy S10: Android 9 + Chrome
  Samsung Galaxy S9: Android 8 + Samsung Internet

If you are experiencing problems with playback, please visit this page
https://ifollow.zendesk.com/hc/en-us/articles/360013585077-The-video-stream-won-t-load-it-s-just-a-spinning-wheel-



2.   Go to Doncaster Rovers official website, then click Live Match Centre and then click the Video camera icon.

3.   The Box office will be open for any guidance from 11-3pm on 01302 762576 or via email ifollow@clubdoncaster.co.uk.

4.   Any technical difficulties please email iFollow@EFL.com


If you still haven’t registered your code, ensure this is done prior to 2.30pm as the codes will expire after this.

Before you hit the PAY button ensure the balance due states £0.00

Further troubleshooting FAQ's can be found here

https://ifollow.zendesk.com/hc/en-us/categories/360002399837-General-Troubleshooting

[Metalmicky]

This may be of help to some.... not a Rovers thing, but Lincoln City are hosting a virtual iFollow surgery via Zoom which may help some folk.

https://www.weareimps.com/news/2020/october/201007-ifollowhelp/

[wf9rover]

What is the best way to stream all of our remaining games? Do you need to pay £10  each game or is there a monthly or seasonally subscription?

[silent majority]

What is the best way to stream all of our remaining games? Do you need to pay £10  each game or is there a monthly or seasonally subscription?

No, its £10 per game.

[steve@dcfd]

If you paid £10 for Blackpool game and it’s off how do get a refund

[DonnyBazR0ver]

Just enquired about this and to claim a refund you need to email.

ifollow@efl.com

Soz, if you already knew this.

[Tiddysdad]

Fleetwood game commentary out of sink with pictures. It's in front making the game Rubbish

[Tiddysdad]

Joined the game late who's commentating tonight