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I ended up suggesting they speak to my solicitor given their clear inability to understand even the simplest of sentences.CheersBob
Switched to NPower myself recently, just because they were cheaper than Eon.Previous experience was a joy. Scottish Power, repeatedly sent me a £550 gas bill for 9 months (completely estimated, ie plucked out of the air at random) gas useage, for a flat with electric power only.
There was anothe roption with Npower that would'e worked out a fair bit cheaper (on the starting tariff) but would've tied me into a contract till September '11 so I stayed well clear of it. With the one I've signed up for there doesn't appear to be a minimum contract so I could get the voucher for the club shop then switch again if I'm not happy. I did have Atlantic but their prices went daft so I changed to EDF until the aforementioned hike so it seems like they are all pretty much the same. It's simple enough to switch though.
Used to have NPower Mike. I can honestly say I have never, ever come across a bigger shower of shite than them. Administration? Don't make me laugh. Common sense? Lost it aeons ago. Sense of humour? Ditto. They may be cheap - but there's a reason for it. They're utterly, utterly crap. You just wait until they start sending the threatening letters for no reason at all. Tossers.BobG