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I think there's quite a bit of misunderstanding here, so I'll attempt to answer most of the queries and questions.Season Tickets = Silver MembersCategorised as A, B and C depending on where people sit – as has been the case for the past three years.There has been a price freeze on season tickets, this lasts until the first week of April. Then they will go off sale and the full price decided once we know our divisional status – nothing new here we have done this for the past few years.The £5 to £15 the club are offering on top of that if people buy before next Saturday is in addition to the standard early bird – not a case of us cutting our cloth –the club are offering people an increased discount for buying early. Again nothing new here we sometimes do this – we offered 5% a few years back and a couple of years ago offered 500 prizes to the first 500 people who bought. It’s nothing more than an additional sales incentive and to offer people who know they are coming next year (regardless of division) chance to save a little a bit more.Purple Vouchers & DNA CardsAre included in season ticket packages for anyone over the age of 18+. The books retail at £25 and consists of hundreds of poundsworth of savings. We’re giving them to season ticket holders for free. This is us giving season ticket holders more for the same as what they paid last year (or if they buy before February we’re giving them more for less than what they paid last year). If people don’t want them – that’s fine – it’s personal choice but if you eat at Taco Bell, Subway, Dominos, Giraffe, Frankie & Bennies or a dozen other places you can save money via the book.Silver PlusIs an optional add-on for those that want to buy it. Last year it cost £140 (we reduced the price because of our 140 year anniversary) , the previous two years it cost £150. This year we have reduced the price to £120.The price reduction reflects the fact that the silver plus package doesn’t include as much as it has done in previous years. The reason it doesn’t include as much is because in the IRWT survey showed we had silver plus members unhappy that they were paying £150 for a parking pass as they didn’t want the programmes, the shirt etc.We then surveyed all silver plus members (over 100 of the 300 responded) and overwhelmingly they said they wanted the parking pass more than anything else but a % also said they wanted to have other things included rather than just buying a parking pass. So we’ve compromised by adding DNA ¼ and half time draw for every home league game and reducing the price to £120. With 23 home games plus DNA ¼ subscription and half time draw for every home league game that’s the equivalent of £154 worth of product for £120. More so if we have cup games at home as they are also included (but obviously not guaranteed.For the record DNA ¼ is not a compilation of programmes but a stand alone magazine.Finally, Season ticket revenue has continued to rise over previous years, so they are obviously doing something right!!
Quote from: silent majority on February 22, 2020, 11:36:10 amQuote from: Not Now Kato on February 22, 2020, 08:50:27 amHmmmm, it appears to get worse! According to the flier that came though the post Silver Plus members are supposed to 'get' the Purple Book as part of the package. By 'get' I assumed that it was included in the price. Nothing to the contrary on the card receipt they gave me, just the amount I'd paid; and they handed me a copy there and then. But when I received my detailed email receipt I see I have been charged £25 for it! That's £25 for something I'm hardly likely to use - money off kids rides and eating places no where near Doncaster aren't much use for an OAP. And I can get better discount % at vouchercodes.co.uk. for places I do eat at! Going to phone the Box Office and see what they say. Not happy!You haven't been charged £25 for anything, the receipt just explains the value of things. Your season ticket will be exactly the same price whether you take the purple voucher book or not.And to answer your previous point, the IRWT survey results haven't been released yet, but I understand the club are close to doing so. The survey of Silver Plus members was carried out and of the 300 or so who were contacted 100 responded. The decisions to amend the Silver+ membership came from that. Firstly, thank you SM for a very comprehensive summary of the new ticketing prices, appreciated. However, in respect of my being charged £25 for the purple book I'm afraid you're wrong. Here's the invoice I received by email this morning, (personal details removed).... I paid £413.35 yesterday, that's £268.35 Senior Category A with Rovers Alliance discount and reduced by a further £2 for an unused ticket, (which they applied automatically - I didn't ask for it), £120 Silver Plus Membership and £25 Purple Voucher Book, clearly shown on the invoice. So £263.35+£120+£25 = £413.35. Try as I might, I can't get it to add up to anything else. So, unless I'm missing something I've definitely been charged for the Purple Book. I tried phoning the Box Office this morning but the answering system advised that it was shut. I guess I'll just have to phone the Box Office on Monday - but I wonder how many other people this has happened to and who haven't noticed.
Quote from: Not Now Kato on February 22, 2020, 08:50:27 amHmmmm, it appears to get worse! According to the flier that came though the post Silver Plus members are supposed to 'get' the Purple Book as part of the package. By 'get' I assumed that it was included in the price. Nothing to the contrary on the card receipt they gave me, just the amount I'd paid; and they handed me a copy there and then. But when I received my detailed email receipt I see I have been charged £25 for it! That's £25 for something I'm hardly likely to use - money off kids rides and eating places no where near Doncaster aren't much use for an OAP. And I can get better discount % at vouchercodes.co.uk. for places I do eat at! Going to phone the Box Office and see what they say. Not happy!You haven't been charged £25 for anything, the receipt just explains the value of things. Your season ticket will be exactly the same price whether you take the purple voucher book or not.And to answer your previous point, the IRWT survey results haven't been released yet, but I understand the club are close to doing so. The survey of Silver Plus members was carried out and of the 300 or so who were contacted 100 responded. The decisions to amend the Silver+ membership came from that.
Hmmmm, it appears to get worse! According to the flier that came though the post Silver Plus members are supposed to 'get' the Purple Book as part of the package. By 'get' I assumed that it was included in the price. Nothing to the contrary on the card receipt they gave me, just the amount I'd paid; and they handed me a copy there and then. But when I received my detailed email receipt I see I have been charged £25 for it! That's £25 for something I'm hardly likely to use - money off kids rides and eating places no where near Doncaster aren't much use for an OAP. And I can get better discount % at vouchercodes.co.uk. for places I do eat at! Going to phone the Box Office and see what they say. Not happy!
Quote from: Not Now Kato on February 22, 2020, 12:01:48 pmQuote from: silent majority on February 22, 2020, 11:36:10 amQuote from: Not Now Kato on February 22, 2020, 08:50:27 amHmmmm, it appears to get worse! According to the flier that came though the post Silver Plus members are supposed to 'get' the Purple Book as part of the package. By 'get' I assumed that it was included in the price. Nothing to the contrary on the card receipt they gave me, just the amount I'd paid; and they handed me a copy there and then. But when I received my detailed email receipt I see I have been charged £25 for it! That's £25 for something I'm hardly likely to use - money off kids rides and eating places no where near Doncaster aren't much use for an OAP. And I can get better discount % at vouchercodes.co.uk. for places I do eat at! Going to phone the Box Office and see what they say. Not happy!You haven't been charged £25 for anything, the receipt just explains the value of things. Your season ticket will be exactly the same price whether you take the purple voucher book or not.And to answer your previous point, the IRWT survey results haven't been released yet, but I understand the club are close to doing so. The survey of Silver Plus members was carried out and of the 300 or so who were contacted 100 responded. The decisions to amend the Silver+ membership came from that. Firstly, thank you SM for a very comprehensive summary of the new ticketing prices, appreciated. However, in respect of my being charged £25 for the purple book I'm afraid you're wrong. Here's the invoice I received by email this morning, (personal details removed).... I paid £413.35 yesterday, that's £268.35 Senior Category A with Rovers Alliance discount and reduced by a further £2 for an unused ticket, (which they applied automatically - I didn't ask for it), £120 Silver Plus Membership and £25 Purple Voucher Book, clearly shown on the invoice. So £263.35+£120+£25 = £413.35. Try as I might, I can't get it to add up to anything else. So, unless I'm missing something I've definitely been charged for the Purple Book. I tried phoning the Box Office this morning but the answering system advised that it was shut. I guess I'll just have to phone the Box Office on Monday - but I wonder how many other people this has happened to and who haven't noticed.I don’t think the starting price of your ticket should be £263.35. But wise to check it out as there is no charge for the Purple book.
Quote from: silent majority on February 22, 2020, 04:20:11 pmQuote from: Not Now Kato on February 22, 2020, 12:01:48 pmQuote from: silent majority on February 22, 2020, 11:36:10 amQuote from: Not Now Kato on February 22, 2020, 08:50:27 amHmmmm, it appears to get worse! According to the flier that came though the post Silver Plus members are supposed to 'get' the Purple Book as part of the package. By 'get' I assumed that it was included in the price. Nothing to the contrary on the card receipt they gave me, just the amount I'd paid; and they handed me a copy there and then. But when I received my detailed email receipt I see I have been charged £25 for it! That's £25 for something I'm hardly likely to use - money off kids rides and eating places no where near Doncaster aren't much use for an OAP. And I can get better discount % at vouchercodes.co.uk. for places I do eat at! Going to phone the Box Office and see what they say. Not happy!You haven't been charged £25 for anything, the receipt just explains the value of things. Your season ticket will be exactly the same price whether you take the purple voucher book or not.And to answer your previous point, the IRWT survey results haven't been released yet, but I understand the club are close to doing so. The survey of Silver Plus members was carried out and of the 300 or so who were contacted 100 responded. The decisions to amend the Silver+ membership came from that. Firstly, thank you SM for a very comprehensive summary of the new ticketing prices, appreciated. However, in respect of my being charged £25 for the purple book I'm afraid you're wrong. Here's the invoice I received by email this morning, (personal details removed).... I paid £413.35 yesterday, that's £268.35 Senior Category A with Rovers Alliance discount and reduced by a further £2 for an unused ticket, (which they applied automatically - I didn't ask for it), £120 Silver Plus Membership and £25 Purple Voucher Book, clearly shown on the invoice. So £263.35+£120+£25 = £413.35. Try as I might, I can't get it to add up to anything else. So, unless I'm missing something I've definitely been charged for the Purple Book. I tried phoning the Box Office this morning but the answering system advised that it was shut. I guess I'll just have to phone the Box Office on Monday - but I wonder how many other people this has happened to and who haven't noticed.I don’t think the starting price of your ticket should be £263.35. But wise to check it out as there is no charge for the Purple book.My email invoice has no charge for the purple book
I'd happily pay £150 again for the original Plus benefits. I'm not happy paying £30 less and not getting the shirt or match programmes.You have to wonder why they felt the need to change it in the first place. It's obviously about trying to trim stuff off to increase profit, although I suspect that could well have backfired with lost sales. They've certainly lost mine.
Quote from: RTID75 on February 22, 2020, 04:57:12 pmI'd happily pay £150 again for the original Plus benefits. I'm not happy paying £30 less and not getting the shirt or match programmes.You have to wonder why they felt the need to change it in the first place. It's obviously about trying to trim stuff off to increase profit, although I suspect that could well have backfired with lost sales. They've certainly lost mine. The decision was made because the people who responded asked for it to be changed.It’s nothing to do with profit or margins, the club did what they were asked to do.
Spot on. It's about value, and they've stripped masses of it out, and they've done it on the quiet.It'll be the renewals that decide if their idea was a success or not. I can't speak for other Plus members, but (unless there is a change of heart from the club) my money is staying in my pocket.
SM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion.
On the other hand, we are upgrading to a Silver Plus next season purely for the parking due to my dad's advancing age and limited mobility.I'd have liked a shirt too but it isn't the end of the world.
Quote from: Michael Shaw on February 22, 2020, 09:12:36 pmSM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion. To be fair, if people read the literature they have been sent it would be a start.
What would be the situation if say four people took it in turn to use their car, so a different car every game.Does the pass owner have to supply a car registration number or is the pass transferable from car to car?
Quote from: drfchound on February 22, 2020, 10:56:31 pmWhat would be the situation if say four people took it in turn to use their car, so a different car every game.Does the pass owner have to supply a car registration number or is the pass transferable from car to car?No mate. We’ve got 3 cars and just swap the pass onto the next car.
Done mine on line and noticed I’ve been charged £25 for purple voucher book. Query on that as well the purple voucher books are normally for a calendar year - does that mean we are getting a book that is only valid for a few months
Quote from: silent majority on February 22, 2020, 09:47:06 pmQuote from: Michael Shaw on February 22, 2020, 09:12:36 pmSM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion. To be fair, if people read the literature they have been sent it would be a start. That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier! IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me. I notice that someone else has been charged for the Purple Book that's supposed to be free too! Not the best way to run a business IMO.
Quote from: Not Now Kato on February 23, 2020, 11:25:57 amQuote from: silent majority on February 22, 2020, 09:47:06 pmQuote from: Michael Shaw on February 22, 2020, 09:12:36 pmSM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion. To be fair, if people read the literature they have been sent it would be a start. That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier! IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me. I notice that someone else has been charged for the Purple Book that's supposed to be free too! Not the best way to run a business IMO.I wasn't referring to you in particular. And I was talking generally.For example, we had the initial IRWT survey, which as everybody knows is our way of asking what it is that supporters want from the club, what's important to the supporters, what's working and what isn't. From that the comments came back that the Silver + membership wasn't working for a number of people.So, the club then contacted everyone on their list, about 300 in total and about 100 responded. Those100 suggested the changes be made to the offering, which the club duly obliged.Yet now they're being criticised for doing so. Surely this is something that the club can't win?As for the Purple book, nobody is being charged for it, its free, but there is a charge of £25 shown as that's its current value/selling price.