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I got a survey as a Silver plus asking what was important to me, this included programmes, free half time draw tickets replica shirt car parking amongst others and to rank them. I assume all silver plus did?
I remember the days when a season ticket got you a seat or a place on the terrace no more. How times have changed
The problem was that some people complained that they were paying for things that they didn't want or need.So the club decided to ask the question and then altered the package depending on the results they received. There was certainly no intention to 'cut back' nor to force people into paying extra.It was simply a rearranging of the package to suit what the majority were asking for.
Quote from: keith79 on February 21, 2020, 09:48:12 amI remember the days when a season ticket got you a seat or a place on the terrace no more. How times have changed Given our current home crowd gates the club should be looking to incentivise people to spend their money with Club Doncaster and not elsewhere. People move Banks, Insurance Providers, ISP's etc when prices go up or when benefits are reduced. DRFC should remember that it is easier, (and less costly), to retain existing customers than it is to attract new ones!
Quote from: keith79 on February 21, 2020, 09:48:12 amI remember the days when a season ticket got you a seat or a place on the terrace no more. How times have changed Times need to change Keith, and the club needs to move with those times. In a world where competition exists to extract peoples money, football clubs need to compete and offer packages that will attract people to spend their money there. For the price of a Rovers season ticket I can, for example, play something like 30 or 40 rounds of golf - at a time of my choosing, avoiding bad weather and have around 4 hours of entertainment as opposed to 90 minutes, (in reality, less due to time-wasting etc etc). Other examples exist. Given our current home crowd gates the club should be looking to incentivise people to spend their money with Club Doncaster and not elsewhere. People move Banks, Insurance Providers, ISP's etc when prices go up or when benefits are reduced. DRFC should remember that it is easier, (and less costly), to retain existing customers than it is to attract new ones!
Quote from: Not Now Kato on February 21, 2020, 10:09:16 amQuote from: keith79 on February 21, 2020, 09:48:12 amI remember the days when a season ticket got you a seat or a place on the terrace no more. How times have changed Times need to change Keith, and the club needs to move with those times. In a world where competition exists to extract peoples money, football clubs need to compete and offer packages that will attract people to spend their money there. For the price of a Rovers season ticket I can, for example, play something like 30 or 40 rounds of golf - at a time of my choosing, avoiding bad weather and have around 4 hours of entertainment as opposed to 90 minutes, (in reality, less due to time-wasting etc etc). Other examples exist. Given our current home crowd gates the club should be looking to incentivise people to spend their money with Club Doncaster and not elsewhere. People move Banks, Insurance Providers, ISP's etc when prices go up or when benefits are reduced. DRFC should remember that it is easier, (and less costly), to retain existing customers than it is to attract new ones! There is a price that the board can run the club without reducing the player budget , the season ticket issue is a part of that forward planning so like you I believe that incentives are needed , Particularly when you are being asked to start buy for the next season before the current season has finished. They are only offering £15 early bird discount so things are definitely getting tight at the purse end of the board . Previous incentives of shirts , halftime draw tickets and match day programs, clearly didn’t do its work so they’ve ditched them in favour of more profits to spend on the team . With low attendances or static growth , the boards have little room to manoeuvre short of breaking fair play rules. L1 is our budget level imo !
The £5 to £15 the club are offering on top of that if people buy before next Saturday is in addition to the standard early bird – not a case of us cutting our cloth –the club are offering people an increased discount for buying early. Again nothing new here we sometimes do this – we offered 5% a few years back and a couple of years ago offered 500 prizes to the first 500 people who bought. It’s nothing more than an additional sales incentive and to offer people who know they are coming next year (regardless of division) chance to save a little a bit more.
Quote from: silent majority on February 22, 2020, 10:59:43 amThe £5 to £15 the club are offering on top of that if people buy before next Saturday is in addition to the standard early bird – not a case of us cutting our cloth –the club are offering people an increased discount for buying early. Again nothing new here we sometimes do this – we offered 5% a few years back and a couple of years ago offered 500 prizes to the first 500 people who bought. It’s nothing more than an additional sales incentive and to offer people who know they are coming next year (regardless of division) chance to save a little a bit more.Hi, SM, could you, or anyone else in the know explain how this is being managed in practice please? I ask because I renewed a couple of days ago online and paid £299 per membership (the price on the leaflet). Should I have paid £284 or is it being refunded later or something?
Hmmmm, it appears to get worse! According to the flier that came though the post Silver Plus members are supposed to 'get' the Purple Book as part of the package. By 'get' I assumed that it was included in the price. Nothing to the contrary on the card receipt they gave me, just the amount I'd paid; and they handed me a copy there and then. But when I received my detailed email receipt I see I have been charged £25 for it! That's £25 for something I'm hardly likely to use - money off kids rides and eating places no where near Doncaster aren't much use for an OAP. And I can get better discount % at vouchercodes.co.uk. for places I do eat at! Going to phone the Box Office and see what they say. Not happy!
Thanks guys, I thought it a little strange that the discount wasn't applied but wondered if the club might do what they did with the Bury game - send a letter out asking if we wanted a refund or to make a donation...clearly not the case if you've already had the discount applied at purchase DW.I'll give them a call on Monday.
Quote from: Not Now Kato on February 22, 2020, 08:50:27 amHmmmm, it appears to get worse! According to the flier that came though the post Silver Plus members are supposed to 'get' the Purple Book as part of the package. By 'get' I assumed that it was included in the price. Nothing to the contrary on the card receipt they gave me, just the amount I'd paid; and they handed me a copy there and then. But when I received my detailed email receipt I see I have been charged £25 for it! That's £25 for something I'm hardly likely to use - money off kids rides and eating places no where near Doncaster aren't much use for an OAP. And I can get better discount % at vouchercodes.co.uk. for places I do eat at! Going to phone the Box Office and see what they say. Not happy!You haven't been charged £25 for anything, the receipt just explains the value of things. Your season ticket will be exactly the same price whether you take the purple voucher book or not.And to answer your previous point, the IRWT survey results haven't been released yet, but I understand the club are close to doing so. The survey of Silver Plus members was carried out and of the 300 or so who were contacted 100 responded. The decisions to amend the Silver+ membership came from that.
Quote from: Superspy on February 22, 2020, 11:38:00 amThanks guys, I thought it a little strange that the discount wasn't applied but wondered if the club might do what they did with the Bury game - send a letter out asking if we wanted a refund or to make a donation...clearly not the case if you've already had the discount applied at purchase DW.I'll give them a call on Monday. In my membership pack, the letter entitled 'Our Heroes', it does mention donating the extra discount to The Foundation.