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Just received the leaflet inviting me to renew my Silver Plus season ticket. Looks like there's no more match day program included, and no replica shirt! Doesn't look to be as good a deal it used to be!
Quote from: silent majority on February 23, 2020, 02:02:54 pmQuote from: Not Now Kato on February 23, 2020, 11:25:57 amQuote from: silent majority on February 22, 2020, 09:47:06 pmQuote from: Michael Shaw on February 22, 2020, 09:12:36 pmSM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion. To be fair, if people read the literature they have been sent it would be a start. That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier! IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me. I notice that someone else has been charged for the Purple Book that's supposed to be free too! Not the best way to run a business IMO.I wasn't referring to you in particular. And I was talking generally.For example, we had the initial IRWT survey, which as everybody knows is our way of asking what it is that supporters want from the club, what's important to the supporters, what's working and what isn't. From that the comments came back that the Silver + membership wasn't working for a number of people.So, the club then contacted everyone on their list, about 300 in total and about 100 responded. Those100 suggested the changes be made to the offering, which the club duly obliged.Yet now they're being criticised for doing so. Surely this is something that the club can't win?As for the Purple book, nobody is being charged for it, its free, but there is a charge of £25 shown as that's its current value/selling price.SM I don’t know you personally but you never come across as a fool. So surely you’re not naive enough to think we believe that the Rovers pricing structure is based on a survey response of 100 people? Because we don’t. At all.
Quote from: Not Now Kato on February 23, 2020, 11:25:57 amQuote from: silent majority on February 22, 2020, 09:47:06 pmQuote from: Michael Shaw on February 22, 2020, 09:12:36 pmSM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion. To be fair, if people read the literature they have been sent it would be a start. That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier! IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me. I notice that someone else has been charged for the Purple Book that's supposed to be free too! Not the best way to run a business IMO.I wasn't referring to you in particular. And I was talking generally.For example, we had the initial IRWT survey, which as everybody knows is our way of asking what it is that supporters want from the club, what's important to the supporters, what's working and what isn't. From that the comments came back that the Silver + membership wasn't working for a number of people.So, the club then contacted everyone on their list, about 300 in total and about 100 responded. Those100 suggested the changes be made to the offering, which the club duly obliged.Yet now they're being criticised for doing so. Surely this is something that the club can't win?As for the Purple book, nobody is being charged for it, its free, but there is a charge of £25 shown as that's its current value/selling price.
Quote from: silent majority on February 22, 2020, 09:47:06 pmQuote from: Michael Shaw on February 22, 2020, 09:12:36 pmSM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion. To be fair, if people read the literature they have been sent it would be a start. That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier! IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me. I notice that someone else has been charged for the Purple Book that's supposed to be free too! Not the best way to run a business IMO.
Quote from: Michael Shaw on February 22, 2020, 09:12:36 pmSM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion. To be fair, if people read the literature they have been sent it would be a start.
SM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion.
RTID75,I'll have to take your word on this as I wasn't a Silver Plus member so didn't see the communication. The responses in the IRWT survey did suggest that those members wanted to see changes.
I'd love to go back to the old Silver Plus. I'm ready and waiting to give the club nearly £550. They should have consulted us first, or had a sliding scale of Plus membership. I'd like to think they can sort this for next season, but fear it's too late. I'd complain, but as a single supporter they're not going to change their mind due to me. Can you put this to them?
NNK,You really need to go back and re-read what I've already written as this topic has been covered. I'm certainly not contradicting myself and I'm just repeating myself here.The IRWT survey (its not specific to Silver Plus!) was carried out and we had numerous responses across all levels and areas, (atmosphere, catering, etc etc.) However some of those responses said that they were unhappy with the Silver Plus membership and asked for changes.So, the club then carried out a separate communication with the Silver Plus membership. That membership, which numbers about 300 were asked (and I'm going on others here) what they valued most in the package. Over a hundred responded, which is a significant percentage in terms of surveys etc. From that the club then altered the package, reducing it in price and including various items, many of which I've already listed. You certainly cant assume that those who didn't respond were happy, that would be impossible. The Purple book is a separate issue, every ST holder will be getting one, whether Silver Plus or not. There is no charge!! As I've already said a figure of £25 is listed as it has a value, but you'll notice your ST price will have been reduced by £25 as well, therefore nil charge! You'll; also get a DNA card, but this has no retail value as such therefore no cost is associated with it.I'm not defending the indefensible, I'm giving up my time to try and explain some of the decisions that the club have made and why they've made them. If you wish to go back to the old Silver Plus I'm more than happy to recommend this to the club.I'm a member of the Supporters Board, I'm there to represent the fan base and to offer my opinion which I'm sure you'd want me to do, its just a pity that it only ever seems to be me who does this.
Quote from: RTID75 on February 23, 2020, 07:10:20 pmI'd love to go back to the old Silver Plus. I'm ready and waiting to give the club nearly £550. They should have consulted us first, or had a sliding scale of Plus membership. I'd like to think they can sort this for next season, but fear it's too late. I'd complain, but as a single supporter they're not going to change their mind due to me. Can you put this to them?Of course I'll put this to them.
got an e mail from ticket office this afternoon with a -£25 for purple voucher book Thank you whoever is reading this
I got a survey as a Silver plus asking what was important to me, this included programmes, free half time draw tickets replica shirt car parking amongst others and to rank them. I assume all silver plus did?
Quote from: 5 on Tour on February 23, 2020, 02:18:42 pmQuote from: silent majority on February 23, 2020, 02:02:54 pmQuote from: Not Now Kato on February 23, 2020, 11:25:57 amQuote from: silent majority on February 22, 2020, 09:47:06 pmQuote from: Michael Shaw on February 22, 2020, 09:12:36 pmSM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion. To be fair, if people read the literature they have been sent it would be a start. That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier! IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me. I notice that someone else has been charged for the Purple Book that's supposed to be free too! Not the best way to run a business IMO.I wasn't referring to you in particular. And I was talking generally.For example, we had the initial IRWT survey, which as everybody knows is our way of asking what it is that supporters want from the club, what's important to the supporters, what's working and what isn't. From that the comments came back that the Silver + membership wasn't working for a number of people.So, the club then contacted everyone on their list, about 300 in total and about 100 responded. Those100 suggested the changes be made to the offering, which the club duly obliged.Yet now they're being criticised for doing so. Surely this is something that the club can't win?As for the Purple book, nobody is being charged for it, its free, but there is a charge of £25 shown as that's its current value/selling price.SM I don’t know you personally but you never come across as a fool. So surely you’re not naive enough to think we believe that the Rovers pricing structure is based on a survey response of 100 people? Because we don’t. At all. Are you reading what I've actually written? I didn't say they'd based their pricing structure on a survey that was responded to by 100 people. Please read it again.Oh, and the last thing people would describe me as would be naive.
Why didn't the other 200 bother to reply to the survey? My guess is couldn't be ars#d! Now up in arms because things have changed ..........now that's a good title for a song
So you weren't part of the 300
Quote from: silent majority on February 23, 2020, 03:49:41 pmQuote from: 5 on Tour on February 23, 2020, 02:18:42 pmQuote from: silent majority on February 23, 2020, 02:02:54 pmQuote from: Not Now Kato on February 23, 2020, 11:25:57 amQuote from: silent majority on February 22, 2020, 09:47:06 pmQuote from: Michael Shaw on February 22, 2020, 09:12:36 pmSM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion. To be fair, if people read the literature they have been sent it would be a start. That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier! IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me. I notice that someone else has been charged for the Purple Book that's supposed to be free too! Not the best way to run a business IMO.I wasn't referring to you in particular. And I was talking generally.For example, we had the initial IRWT survey, which as everybody knows is our way of asking what it is that supporters want from the club, what's important to the supporters, what's working and what isn't. From that the comments came back that the Silver + membership wasn't working for a number of people.So, the club then contacted everyone on their list, about 300 in total and about 100 responded. Those100 suggested the changes be made to the offering, which the club duly obliged.Yet now they're being criticised for doing so. Surely this is something that the club can't win?As for the Purple book, nobody is being charged for it, its free, but there is a charge of £25 shown as that's its current value/selling price.SM I don’t know you personally but you never come across as a fool. So surely you’re not naive enough to think we believe that the Rovers pricing structure is based on a survey response of 100 people? Because we don’t. At all. Are you reading what I've actually written? I didn't say they'd based their pricing structure on a survey that was responded to by 100 people. Please read it again.Oh, and the last thing people would describe me as would be naive.Yes SM I have read what you’ve written. You clearly stated that the response of the 100 people(out of 300) who had Silver Plus influenced how the Silver Plus was changed for this season. I responded and my view has been disregarded so we are down to the Silver Plus being based on 99 people. So if I’m not understanding what you are saying based on what I’ve read here then I would politely suggest the issue is with your explanation and not my ability to read. I would also politely suggest that you change your standard response from “can’t you read moron????” to something slightly more constructive. I, like many others, fully appreciate what you do for the club and the fans but your responses of late are coming across as overly defensive. If we lack understanding of a situation it isn’t particularly helpful to ask us if we can read is it? I might suggest that some of us are possibly quite intelligent and don’t appreciate being spoken to like children. 👍
Quote from: 5 on Tour on February 24, 2020, 08:13:33 amQuote from: silent majority on February 23, 2020, 03:49:41 pmQuote from: 5 on Tour on February 23, 2020, 02:18:42 pmQuote from: silent majority on February 23, 2020, 02:02:54 pmQuote from: Not Now Kato on February 23, 2020, 11:25:57 amQuote from: silent majority on February 22, 2020, 09:47:06 pmQuote from: Michael Shaw on February 22, 2020, 09:12:36 pmSM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion. To be fair, if people read the literature they have been sent it would be a start. That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier! IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me. I notice that someone else has been charged for the Purple Book that's supposed to be free too! Not the best way to run a business IMO.I wasn't referring to you in particular. And I was talking generally.For example, we had the initial IRWT survey, which as everybody knows is our way of asking what it is that supporters want from the club, what's important to the supporters, what's working and what isn't. From that the comments came back that the Silver + membership wasn't working for a number of people.So, the club then contacted everyone on their list, about 300 in total and about 100 responded. Those100 suggested the changes be made to the offering, which the club duly obliged.Yet now they're being criticised for doing so. Surely this is something that the club can't win?As for the Purple book, nobody is being charged for it, its free, but there is a charge of £25 shown as that's its current value/selling price.SM I don’t know you personally but you never come across as a fool. So surely you’re not naive enough to think we believe that the Rovers pricing structure is based on a survey response of 100 people? Because we don’t. At all. Are you reading what I've actually written? I didn't say they'd based their pricing structure on a survey that was responded to by 100 people. Please read it again.Oh, and the last thing people would describe me as would be naive.Yes SM I have read what you’ve written. You clearly stated that the response of the 100 people(out of 300) who had Silver Plus influenced how the Silver Plus was changed for this season. I responded and my view has been disregarded so we are down to the Silver Plus being based on 99 people. So if I’m not understanding what you are saying based on what I’ve read here then I would politely suggest the issue is with your explanation and not my ability to read. I would also politely suggest that you change your standard response from “can’t you read moron????” to something slightly more constructive. I, like many others, fully appreciate what you do for the club and the fans but your responses of late are coming across as overly defensive. If we lack understanding of a situation it isn’t particularly helpful to ask us if we can read is it? I might suggest that some of us are possibly quite intelligent and don’t appreciate being spoken to like children. 👍Kettle calling pot black.Maybe if you wasn’t so aggressive and rude yourself it may stimulate a more respectable thread.You are twisting and turning SM’s responses. He didn’t call you a moron and you should temper your reactions and stop playing the defensive card.
And that is it exactly, it's your decision so will you now buy a shirt and a programme now?