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Pah! I bet the old cove hasn't seen us play for the last 40 years!No doubt he was at the 4-3 Man City game like the rest of Donny.
It's known throughout the club as 'moments of magic', and as Rob states above each individual member of staff is made aware of how they can contribute to someone's else's memory bank by doing what for them may be something very simple. IRWT.
Guys, this is a classic IRWT moment. Following our feedback to the club through the project, and your input through the questionnaires, the club introduced the concept of "random acts of kindness". These are when a member of staff sees an opportunity, recognises they can do something, and through a bit of initiative and goodwill can do something to make someone else's day extra special. There's nothing staged about it. It costs nothing more than a few minutes of someone's time, yet the recipient will remember it for ever. Its a great concept, and I hope you all benefit from it in the years to come.