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Quote from: ravenrover on February 24, 2020, 09:01:35 pmAnd that is it exactly, it's your decision so will you now buy a shirt and a programme now? So, not answering my questions rr?
And that is it exactly, it's your decision so will you now buy a shirt and a programme now?
Quote from: Not Now Kato on February 24, 2020, 10:05:33 pmQuote from: ravenrover on February 24, 2020, 09:01:35 pmAnd that is it exactly, it's your decision so will you now buy a shirt and a programme now? So, not answering my questions rr?Sorry, what question? Have I missed it?
Quote from: ravenrover on February 24, 2020, 09:22:43 amSo you weren't part of the 300 As I said, I don't remember being! But that is irrelevant as, from what other posters who remember the survey have said, people were only asked to rate the current offerings; not to pick which ones they wanted and which ones they didn't. I assume you completed the survey? So was there any indication on it that the purpose was to determine which items should be retained and which items should be dropped? And what if I did complete the survey and rated,say, the shirt as most important to me? Do I then not have the right to complain?
So you weren't part of the 300
How many on here are like me in the Copps 600 scheme , I’m paying my £300 on Saturday for next season
Quote from: ravenrover on February 24, 2020, 10:07:54 pmQuote from: Not Now Kato on February 24, 2020, 10:05:33 pmQuote from: ravenrover on February 24, 2020, 09:01:35 pmAnd that is it exactly, it's your decision so will you now buy a shirt and a programme now? So, not answering my questions rr?Sorry, what question? Have I missed it? Quote from: Not Now Kato on February 24, 2020, 09:34:45 amQuote from: ravenrover on February 24, 2020, 09:22:43 amSo you weren't part of the 300 As I said, I don't remember being! But that is irrelevant as, from what other posters who remember the survey have said, people were only asked to rate the current offerings; not to pick which ones they wanted and which ones they didn't. I assume you completed the survey? So was there any indication on it that the purpose was to determine which items should be retained and which items should be dropped? And what if I did complete the survey and rated,say, the shirt as most important to me? Do I then not have the right to complain? Well?
Quote from: Not Now Kato on February 24, 2020, 10:19:47 pmQuote from: ravenrover on February 24, 2020, 10:07:54 pmQuote from: Not Now Kato on February 24, 2020, 10:05:33 pmQuote from: ravenrover on February 24, 2020, 09:01:35 pmAnd that is it exactly, it's your decision so will you now buy a shirt and a programme now? So, not answering my questions rr?Sorry, what question? Have I missed it? Quote from: Not Now Kato on February 24, 2020, 09:34:45 amQuote from: ravenrover on February 24, 2020, 09:22:43 amSo you weren't part of the 300 As I said, I don't remember being! But that is irrelevant as, from what other posters who remember the survey have said, people were only asked to rate the current offerings; not to pick which ones they wanted and which ones they didn't. I assume you completed the survey? So was there any indication on it that the purpose was to determine which items should be retained and which items should be dropped? And what if I did complete the survey and rated,say, the shirt as most important to me? Do I then not have the right to complain? Well? YesNoAs much as say the remainers have had, if the majority of those asked put shirt at the bottom of their ranking so be it. Nobody can stop anyone complaining, but perhaps do it to the club?
Spoke to the club, and I really appreciate the opportunity to do so (we were taking for nearly half an hour) and can now understand the reasons this happened, although there should have been more communication before policy was changed. It appears that a solely parking pass didn't exist before, and this had helped muddy the waters. Some people wanted parking first and foremost and had no other choice in what they had to buy to get this. Some of us had never had parking previously and bought the Plus membership when offered due to the sum of its parts. IMHO the confusion at the club over what ought to have been two different products has caused the situation we're in now. It's a shame for those of us who bought the Plus membership for what it was, rather than just a fancy parking pass. It's a shame that poor/not enough communication with previous buyers has meant this has happened, and I'm still disappointed that I won't be buying Plus for the forthcoming season.Not the end of the world though. Back to parking and walking in and avoiding the aforementioned free for all trying to get out of the car park! I may get away quicker! Maybe a better review will happen for 21/22 season.
Final update on this for me. Popped into the Box Office the other day and, true to their word, the credited my debit card with the £25 they'd mistakenly charged me for the Purple Book. They explained that the computer was adding this in error at point of sale and they were correcting it manually once they spotted it, but a number of sales had gone through unnoticed; one of course being mine. I understand they were contacting others who were also mistakenly charged before the issue was spotted. Well done again Rovers.
Quote from: Not Now Kato on February 27, 2020, 05:37:44 pmFinal update on this for me. Popped into the Box Office the other day and, true to their word, the credited my debit card with the £25 they'd mistakenly charged me for the Purple Book. They explained that the computer was adding this in error at point of sale and they were correcting it manually once they spotted it, but a number of sales had gone through unnoticed; one of course being mine. I understand they were contacting others who were also mistakenly charged before the issue was spotted. Well done again Rovers. The computer is inly doing what it is programmed to do, it has n’t done anything in error, the error lies with the person giving the computer the instructions