Viking Supporters Co-operative

Viking Chat => Viking Chat => Topic started by: South East Rover on April 23, 2024, 12:33:43 pm

Title: iFollow Membership cancelled
Post by: South East Rover on April 23, 2024, 12:33:43 pm
As any one-else received this email
Membership cancelled
We're sorry to see you go! Per your request, we have cancelled your Video Season Pass membership. This will end on 01/07/2024.

When this ends, you will no longer be able to access exclusive, premium club content.

You can resubscribe at any time.

Thanks
Title: Re: iFollow Membership cancelled
Post by: Batleyred on April 23, 2024, 12:44:18 pm
I got the same yesterday
Title: Re: iFollow Membership cancelled
Post by: One_Matty_Lucas on April 23, 2024, 12:46:49 pm
Same, I can only imagine with the change to the EFL broadcasting setup that we will need to resubscribe next year.
Title: Re: iFollow Membership cancelled
Post by: idler on April 23, 2024, 01:31:05 pm
I got one as well.
Title: Re: iFollow Membership cancelled
Post by: mattco on April 23, 2024, 01:35:33 pm
Is Colchester game on ifollow
Title: Re: iFollow Membership cancelled
Post by: Filo on April 23, 2024, 01:36:23 pm
Is Colchester game on ifollow

Yes
Title: Re: iFollow Membership cancelled
Post by: ScillyRover on April 23, 2024, 02:05:12 pm
I got the same e-mail. Not cancelled and had a bit of a panic on that it might effect watching todays game. Anyone sought an explanation from them?
Title: Re: iFollow Membership cancelled
Post by: glosterred on April 23, 2024, 02:28:41 pm
Got the same email the other day, membership cancelled from 1/07/2024


COYR
Title: Re: iFollow Membership cancelled
Post by: silent majority on April 23, 2024, 02:35:32 pm
I've got a meeting scheduled to chat through some of this and other engagement issues.

I'll update you as soon as I can on that.
Title: Re: iFollow Membership cancelled
Post by: ForsolongaRover on April 23, 2024, 02:54:53 pm
I've got a meeting scheduled to chat through some of this and other engagement issues.

I'll update you as soon as I can on that.

I thought it might be something to do with the feed for the Barrow-Crawley game, so I wrote. to one of my contacts there and they replied “ Please be assured that your current access to the service will not be affected and you will be able to use your subscription until the end of the season.”

I think it must have been a system malfunction.
Title: Re: iFollow Membership cancelled
Post by: silent majority on April 23, 2024, 03:03:05 pm
I've got a meeting scheduled to chat through some of this and other engagement issues.

I'll update you as soon as I can on that.

I thought it might be something to do with the feed for the Barrow-Crawley game, so I wrote. to one of my contacts there and they replied “ Please be assured that your current access to the service will not be affected and you will be able to use your subscription until the end of the season.”

I think it must have been a system malfunction.


No its not that.

Ifollow as a supplier won't be operating next season. Sky are taking over most, but not all, TV coverage for next season. I'll be chatting about what DRFC will provide for their supporters and how we can maximise that to the benefit of DRFC supporters.


Title: Re: iFollow Membership cancelled
Post by: ForsolongaRover on April 23, 2024, 03:51:01 pm
I've got a meeting scheduled to chat through some of this and other engagement issues.

I'll update you as soon as I can on that.

I thought it might be something to do with the feed for the Barrow-Crawley game, so I wrote. to one of my contacts there and they replied “ Please be assured that your current access to the service will not be affected and you will be able to use your subscription until the end of the season.”

I think it must have been a system malfunction.


No its not that.

Ifollow as a supplier won't be operating next season. Sky are taking over most, but not all, TV coverage for next season. I'll be chatting about what DRFC will provide for their supporters and how we can maximise that to the benefit of DRFC supporters.


I too was aware of the Sky takeover, but the email referred to this season, not next and I did think that they would continue to provide the feed of the sound commentary, though I may have got that wrong.
Title: Re: iFollow Membership cancelled
Post by: bigal on April 23, 2024, 04:11:31 pm
I got same message
Title: Re: iFollow Membership cancelled
Post by: Little Wolf on April 23, 2024, 04:41:59 pm
It is 1st July so season will be over
Title: Re: iFollow Membership cancelled
Post by: graingrover on April 23, 2024, 05:24:47 pm
SM is I Follow still going to function for Overseas subscribers ?


I now see that it will
Audio services will remain alongside existing audio-visual arrangements for international audiences.
Title: Re: iFollow Membership cancelled
Post by: RoversInSpain on April 23, 2024, 05:25:34 pm
Yes got that email.
This was the reply I got when stating I didn’t want to unsubscribe as a overseas viewer   
Gemma Huetson (iFollow)
Apr 22, 2024, 18:31 UTC

Hi Richard,
 
Thank you for contacting iFollow Support.
 
Please be assured that your current access to the service will not be affected and you will be able to use your subscription until the end of the season.
 
You will receive further correspondence regarding subscriptions for the 2024/25 season shortly.
 
Please let us know if you would like further information or assistance at this time.
Title: Re: iFollow Membership cancelled
Post by: Dutch Uncle on April 23, 2024, 05:28:10 pm
Just beat me to it R-i-S, got exact same reply from 'Alvaro(iFollow)'
Title: Re: iFollow Membership cancelled
Post by: PDX_Rover on April 23, 2024, 06:14:22 pm
Same email here.
Title: Re: iFollow Membership cancelled
Post by: richtherover on April 23, 2024, 07:14:09 pm
Yes me too. Panic stations for a while. My only lifeline being overseas.
Title: Re: iFollow Membership cancelled
Post by: bellevuebulgar on April 23, 2024, 07:25:49 pm
Same message here. I’ve emailed to tell them I don’t wish to cancel ….. no reply yet.
Tonight’s match is on ok though.
Title: Re: iFollow Membership cancelled
Post by: ScillyRover on April 23, 2024, 07:31:05 pm
Yes me too. Panic stations for a while. My only lifeline being overseas.
Mine too I’d be devastated if I couldn’t watch every game next season. Having cancer treatment for the last 15 months, you wouldn’t believe what a consolation watching MY team every game has been to me during that period.
Title: Re: iFollow Membership cancelled
Post by: silent majority on April 23, 2024, 07:42:35 pm
Don't worry!

The FSA email loop is awash with complaints about that particular email, its gone out EFL wide.