Viking Supporters Co-operative
Viking Chat => Viking Chat => Topic started by: Not Now Kato on February 20, 2020, 08:34:32 pm
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Just received the leaflet inviting me to renew my Silver Plus season ticket.
Looks like there's no more match day program included, and no replica shirt!
Doesn't look to be as good a deal it used to be!
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Perhaps the recent fan survey has something to do with it
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What are the results of the survey?
Who did they ask?
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I got a survey as a Silver plus asking what was important to me, this included programmes, free half time draw tickets replica shirt car parking amongst others and to rank them. I assume all silver plus did?
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I got a survey as a Silver plus asking what was important to me, this included programmes, free half time draw tickets replica shirt car parking amongst others and to rank them. I assume all silver plus did?
How strange, I didn't.
Did you suggest dropping the program and the shirt?
Doesn't seem to be a good way of retaining supporters at that level of membership, even less attracting new ones!
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No it was a case of prioritising what you thought was important to you as part of Silver plus
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Thanks rr. I will be renewing anyway, but the Silver Plus deal looks to be simply paying for the car parking in advance and very little more.
I suspect that reducing benefits of Silver Plus is an attempt to persuade people to pay more to upgrade to Gold or Platinum - it won't work in my case!
I don't think it reflects well on the club either.
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I remember the days when a season ticket got you a seat or a place on the terrace no more. How times have changed
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The problem was that some people complained that they were paying for things that they didn't want or need.
So the club decided to ask the question and then altered the package depending on the results they received. There was certainly no intention to 'cut back' nor to force people into paying extra.
It was simply a rearranging of the package to suit what the majority were asking for.
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I remember the days when a season ticket got you a seat or a place on the terrace no more. How times have changed
Times need to change Keith, and the club needs to move with those times. In a world where competition exists to extract peoples money, football clubs need to compete and offer packages that will attract people to spend their money there. For the price of a Rovers season ticket I can, for example, play something like 30 or 40 rounds of golf - at a time of my choosing, avoiding bad weather and have around 4 hours of entertainment as opposed to 90 minutes, (in reality, less due to time-wasting etc etc). Other examples exist.
Given our current home crowd gates the club should be looking to incentivise people to spend their money with Club Doncaster and not elsewhere. People move Banks, Insurance Providers, ISP's etc when prices go up or when benefits are reduced. DRFC should remember that it is easier, (and less costly), to retain existing customers than it is to attract new ones!
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The problem was that some people complained that they were paying for things that they didn't want or need.
So the club decided to ask the question and then altered the package depending on the results they received. There was certainly no intention to 'cut back' nor to force people into paying extra.
It was simply a rearranging of the package to suit what the majority were asking for.
Thanks SM. Have the results of the survey been published anywhere? If not, and I've certainly not seen them, why not?
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I remember the days when a season ticket got you a seat or a place on the terrace no more. How times have changed
Given our current home crowd gates the club should be looking to incentivise people to spend their money with Club Doncaster and not elsewhere. People move Banks, Insurance Providers, ISP's etc when prices go up or when benefits are reduced. DRFC should remember that it is easier, (and less costly), to retain existing customers than it is to attract new ones!
I don't think you can compare choosing to support Rovers with deciding which bank or insurance company to use.
I'm a fan first, and a customer second. If I don't like the catering at the Keepmoat, I might grumble and raise my concerns, but it wouldn't make me support Rotherham because their offer was better.
Obviously that shouldn't mean the Club can take people like me for granted, but I really don't feel that they do.
They seem to take seriously the views and opinions of supporters and try to act upon them. There are plenty of examples of that.
I think the Club is doing a good job in this respect.
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I remember the days when a season ticket got you a seat or a place on the terrace no more. How times have changed
Times need to change Keith, and the club needs to move with those times. In a world where competition exists to extract peoples money, football clubs need to compete and offer packages that will attract people to spend their money there. For the price of a Rovers season ticket I can, for example, play something like 30 or 40 rounds of golf - at a time of my choosing, avoiding bad weather and have around 4 hours of entertainment as opposed to 90 minutes, (in reality, less due to time-wasting etc etc). Other examples exist.
Given our current home crowd gates the club should be looking to incentivise people to spend their money with Club Doncaster and not elsewhere. People move Banks, Insurance Providers, ISP's etc when prices go up or when benefits are reduced. DRFC should remember that it is easier, (and less costly), to retain existing customers than it is to attract new ones!
There is a price that the board can run the club without reducing the player budget , the season ticket issue is a part of that forward planning so like you I believe that incentives are needed , Particularly when you are being asked to start buy for the next season before the current season has finished. They are only offering £15 early bird discount so things are definitely getting tight at the purse end of the board . Previous incentives of shirts , halftime draw tickets and match day programs, clearly didn’t do its work so they’ve ditched them in favour of more profits to spend on the team . With low attendances or static growth , the boards have little room to manoeuvre short of breaking fair play rules. L1 is our budget level imo !
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The problem was that some people complained that they were paying for things that they didn't want or need.
So the club decided to ask the question and then altered the package depending on the results they received. There was certainly no intention to 'cut back' nor to force people into paying extra.
It was simply a rearranging of the package to suit what the majority were asking for.
Who did they ask?
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is silver plus an extra membership beyond the usual season ticket, i remember receiving a scarf 2 years ago, but never a shirt??
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I remember the days when a season ticket got you a seat or a place on the terrace no more. How times have changed
Times need to change Keith, and the club needs to move with those times. In a world where competition exists to extract peoples money, football clubs need to compete and offer packages that will attract people to spend their money there. For the price of a Rovers season ticket I can, for example, play something like 30 or 40 rounds of golf - at a time of my choosing, avoiding bad weather and have around 4 hours of entertainment as opposed to 90 minutes, (in reality, less due to time-wasting etc etc). Other examples exist.
Given our current home crowd gates the club should be looking to incentivise people to spend their money with Club Doncaster and not elsewhere. People move Banks, Insurance Providers, ISP's etc when prices go up or when benefits are reduced. DRFC should remember that it is easier, (and less costly), to retain existing customers than it is to attract new ones!
There is a price that the board can run the club without reducing the player budget , the season ticket issue is a part of that forward planning so like you I believe that incentives are needed , Particularly when you are being asked to start buy for the next season before the current season has finished. They are only offering £15 early bird discount so things are definitely getting tight at the purse end of the board . Previous incentives of shirts , halftime draw tickets and match day programs, clearly didn’t do its work so they’ve ditched them in favour of more profits to spend on the team . With low attendances or static growth , the boards have little room to manoeuvre short of breaking fair play rules. L1 is our budget level imo !
I'm never surprised by your lack of knowledge and yet your obvious desire to misguide people by offering your distorted opinion as fact.
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You just hate others opinions that don’t agree with yours
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I emailed the club to clarify what we are (aren't) getting with a Plus season ticket this season, having seen how they're selling it. Not heard back yet, but with others questioning it on here its clear I've not mis-read the renewal leaflet. It's a poor show for previous Plus members.
Sorry Rovers, I don't want to read a compilation programme two months after the game has been played, I would love to still get the shirt, and I can live without parking at the ground as the free for all to get out at the end is tiresome, completely ignored by stewards / the club (despite complaints), and also risks you getting your car hit by someone else (yes, I've seen this happen).
A lost Plus sale from me I'm afraid.
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I’m the same as the others on here unfortunately. I’ve renewed the season tickets but not the Silver Plus. The lady in the office looked like I wasn’t the first to do so that day.
I don’t really need to pay for parking in advance - let’s be honest if it’s sunny then parking further away and walking is usually more enjoyable. And the silver+ really doesn’t contain much more than that. Certainly not compared to last season.
Disappointing really.
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Hmmmm, it appears to get worse!
According to the flier that came though the post Silver Plus members are supposed to 'get' the Purple Book as part of the package. By 'get' I assumed that it was included in the price.
Nothing to the contrary on the card receipt they gave me, just the amount I'd paid; and they handed me a copy there and then.
But when I received my detailed email receipt I see I have been charged £25 for it! That's £25 for something I'm hardly likely to use - money off kids rides and eating places no where near Doncaster aren't much use for an OAP. And I can get better discount % at vouchercodes.co.uk. for places I do eat at!
Going to phone the Box Office and see what they say. Not happy!
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I think there's quite a bit of misunderstanding here, so I'll attempt to answer most of the queries and questions.
Season Tickets = Silver Members
Categorised as A, B and C depending on where people sit – as has been the case for the past three years.
There has been a price freeze on season tickets, this lasts until the first week of April. Then they will go off sale and the full price decided once we know our divisional status – nothing new here we have done this for the past few years.
The £5 to £15 the club are offering on top of that if people buy before next Saturday is in addition to the standard early bird – not a case of us cutting our cloth –the club are offering people an increased discount for buying early. Again nothing new here we sometimes do this – we offered 5% a few years back and a couple of years ago offered 500 prizes to the first 500 people who bought. It’s nothing more than an additional sales incentive and to offer people who know they are coming next year (regardless of division) chance to save a little a bit more.
Purple Vouchers & DNA Cards
Are included in season ticket packages for anyone over the age of 18+. The books retail at £25 and consists of hundreds of poundsworth of savings. We’re giving them to season ticket holders for free. This is us giving season ticket holders more for the same as what they paid last year (or if they buy before February we’re giving them more for less than what they paid last year). If people don’t want them – that’s fine – it’s personal choice but if you eat at Taco Bell, Subway, Dominos, Giraffe, Frankie & Bennies or a dozen other places you can save money via the book.
Silver Plus
Is an optional add-on for those that want to buy it. Last year it cost £140 (we reduced the price because of our 140 year anniversary) , the previous two years it cost £150. This year we have reduced the price to £120.
The price reduction reflects the fact that the silver plus package doesn’t include as much as it has done in previous years. The reason it doesn’t include as much is because in the IRWT survey showed we had silver plus members unhappy that they were paying £150 for a parking pass as they didn’t want the programmes, the shirt etc.
We then surveyed all silver plus members (over 100 of the 300 responded) and overwhelmingly they said they wanted the parking pass more than anything else but a % also said they wanted to have other things included rather than just buying a parking pass. So we’ve compromised by adding DNA ¼ and half time draw for every home league game and reducing the price to £120. With 23 home games plus DNA ¼ subscription and half time draw for every home league game that’s the equivalent of £154 worth of product for £120. More so if we have cup games at home as they are also included (but obviously not guaranteed.
For the record DNA ¼ is not a compilation of programmes but a stand alone magazine.
Finally, Season ticket revenue has continued to rise over previous years, so they are obviously doing something right!!
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The £5 to £15 the club are offering on top of that if people buy before next Saturday is in addition to the standard early bird – not a case of us cutting our cloth –the club are offering people an increased discount for buying early. Again nothing new here we sometimes do this – we offered 5% a few years back and a couple of years ago offered 500 prizes to the first 500 people who bought. It’s nothing more than an additional sales incentive and to offer people who know they are coming next year (regardless of division) chance to save a little a bit more.
Hi, SM, could you, or anyone else in the know explain how this is being managed in practice please? I ask because I renewed a couple of days ago online and paid £299 per membership (the price on the leaflet). Should I have paid £284 or is it being refunded later or something?
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Already renewed SM but neverthless that was (is) a comprehensive explanation and should answer the questions raised totally
Even I cant think of anything not covered
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Hi SS
I renewed mine yesterday at Box Office and the discount was deducted there - if that helps
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The £5 to £15 the club are offering on top of that if people buy before next Saturday is in addition to the standard early bird – not a case of us cutting our cloth –the club are offering people an increased discount for buying early. Again nothing new here we sometimes do this – we offered 5% a few years back and a couple of years ago offered 500 prizes to the first 500 people who bought. It’s nothing more than an additional sales incentive and to offer people who know they are coming next year (regardless of division) chance to save a little a bit more.
Hi, SM, could you, or anyone else in the know explain how this is being managed in practice please? I ask because I renewed a couple of days ago online and paid £299 per membership (the price on the leaflet). Should I have paid £284 or is it being refunded later or something?
I'm not sure, but happy to find out for you, or just ring the box office and I'm sure they'll refund the difference.
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Hmmmm, it appears to get worse!
According to the flier that came though the post Silver Plus members are supposed to 'get' the Purple Book as part of the package. By 'get' I assumed that it was included in the price.
Nothing to the contrary on the card receipt they gave me, just the amount I'd paid; and they handed me a copy there and then.
But when I received my detailed email receipt I see I have been charged £25 for it! That's £25 for something I'm hardly likely to use - money off kids rides and eating places no where near Doncaster aren't much use for an OAP. And I can get better discount % at vouchercodes.co.uk. for places I do eat at!
Going to phone the Box Office and see what they say. Not happy!
You haven't been charged £25 for anything, the receipt just explains the value of things. Your season ticket will be exactly the same price whether you take the purple voucher book or not.
And to answer your previous point, the IRWT survey results haven't been released yet, but I understand the club are close to doing so. The survey of Silver Plus members was carried out and of the 300 or so who were contacted 100 responded. The decisions to amend the Silver+ membership came from that.
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Thanks guys, I thought it a little strange that the discount wasn't applied but wondered if the club might do what they did with the Bury game - send a letter out asking if we wanted a refund or to make a donation...clearly not the case if you've already had the discount applied at purchase DW.
I'll give them a call on Monday. :)
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Thanks guys, I thought it a little strange that the discount wasn't applied but wondered if the club might do what they did with the Bury game - send a letter out asking if we wanted a refund or to make a donation...clearly not the case if you've already had the discount applied at purchase DW.
I'll give them a call on Monday. :)
In my membership pack, the letter entitled 'Our Heroes', it does mention donating the extra discount to The Foundation.
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Hmmmm, it appears to get worse!
According to the flier that came though the post Silver Plus members are supposed to 'get' the Purple Book as part of the package. By 'get' I assumed that it was included in the price.
Nothing to the contrary on the card receipt they gave me, just the amount I'd paid; and they handed me a copy there and then.
But when I received my detailed email receipt I see I have been charged £25 for it! That's £25 for something I'm hardly likely to use - money off kids rides and eating places no where near Doncaster aren't much use for an OAP. And I can get better discount % at vouchercodes.co.uk. for places I do eat at!
Going to phone the Box Office and see what they say. Not happy!
You haven't been charged £25 for anything, the receipt just explains the value of things. Your season ticket will be exactly the same price whether you take the purple voucher book or not.
And to answer your previous point, the IRWT survey results haven't been released yet, but I understand the club are close to doing so. The survey of Silver Plus members was carried out and of the 300 or so who were contacted 100 responded. The decisions to amend the Silver+ membership came from that.
Firstly, thank you SM for a very comprehensive summary of the new ticketing prices, appreciated. :)
However, in respect of my being charged £25 for the purple book I'm afraid you're wrong. Here's the invoice I received by email this morning, (personal details removed)....
(https://i.imgur.com/CJHYY7e.jpg)
I paid £413.35 yesterday, that's £268.35 Senior Category A with Rovers Alliance discount and reduced by a further £2 for an unused ticket, (which they applied automatically - I didn't ask for it), £120 Silver Plus Membership and £25 Purple Voucher Book, clearly shown on the invoice.
So £263.35+£120+£25 = £413.35. Try as I might, I can't get it to add up to anything else. So, unless I'm missing something I've definitely been charged for the Purple Book.
I tried phoning the Box Office this morning but the answering system advised that it was shut. I guess I'll just have to phone the Box Office on Monday - but I wonder how many other people this has happened to and who haven't noticed.
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Thanks guys, I thought it a little strange that the discount wasn't applied but wondered if the club might do what they did with the Bury game - send a letter out asking if we wanted a refund or to make a donation...clearly not the case if you've already had the discount applied at purchase DW.
I'll give them a call on Monday. :)
In my membership pack, the letter entitled 'Our Heroes', it does mention donating the extra discount to The Foundation.
Yeah I know, that's why I was expecting either some kind of choice on the website or a follow-up. I'll give them a call on Monday and see what they say. :) Thanks again.
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I think there's quite a bit of misunderstanding here, so I'll attempt to answer most of the queries and questions.
Season Tickets = Silver Members
Categorised as A, B and C depending on where people sit – as has been the case for the past three years.
There has been a price freeze on season tickets, this lasts until the first week of April. Then they will go off sale and the full price decided once we know our divisional status – nothing new here we have done this for the past few years.
The £5 to £15 the club are offering on top of that if people buy before next Saturday is in addition to the standard early bird – not a case of us cutting our cloth –the club are offering people an increased discount for buying early. Again nothing new here we sometimes do this – we offered 5% a few years back and a couple of years ago offered 500 prizes to the first 500 people who bought. It’s nothing more than an additional sales incentive and to offer people who know they are coming next year (regardless of division) chance to save a little a bit more.
Purple Vouchers & DNA Cards
Are included in season ticket packages for anyone over the age of 18+. The books retail at £25 and consists of hundreds of poundsworth of savings. We’re giving them to season ticket holders for free. This is us giving season ticket holders more for the same as what they paid last year (or if they buy before February we’re giving them more for less than what they paid last year). If people don’t want them – that’s fine – it’s personal choice but if you eat at Taco Bell, Subway, Dominos, Giraffe, Frankie & Bennies or a dozen other places you can save money via the book.
Silver Plus
Is an optional add-on for those that want to buy it. Last year it cost £140 (we reduced the price because of our 140 year anniversary) , the previous two years it cost £150. This year we have reduced the price to £120.
The price reduction reflects the fact that the silver plus package doesn’t include as much as it has done in previous years. The reason it doesn’t include as much is because in the IRWT survey showed we had silver plus members unhappy that they were paying £150 for a parking pass as they didn’t want the programmes, the shirt etc.
We then surveyed all silver plus members (over 100 of the 300 responded) and overwhelmingly they said they wanted the parking pass more than anything else but a % also said they wanted to have other things included rather than just buying a parking pass. So we’ve compromised by adding DNA ¼ and half time draw for every home league game and reducing the price to £120. With 23 home games plus DNA ¼ subscription and half time draw for every home league game that’s the equivalent of £154 worth of product for £120. More so if we have cup games at home as they are also included (but obviously not guaranteed.
For the record DNA ¼ is not a compilation of programmes but a stand alone magazine.
Finally, Season ticket revenue has continued to rise over previous years, so they are obviously doing something right!!
Am I correct in reading that h/t draws in cup games are now included?
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Filo, I believe so.
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Hmmmm, it appears to get worse!
According to the flier that came though the post Silver Plus members are supposed to 'get' the Purple Book as part of the package. By 'get' I assumed that it was included in the price.
Nothing to the contrary on the card receipt they gave me, just the amount I'd paid; and they handed me a copy there and then.
But when I received my detailed email receipt I see I have been charged £25 for it! That's £25 for something I'm hardly likely to use - money off kids rides and eating places no where near Doncaster aren't much use for an OAP. And I can get better discount % at vouchercodes.co.uk. for places I do eat at!
Going to phone the Box Office and see what they say. Not happy!
You haven't been charged £25 for anything, the receipt just explains the value of things. Your season ticket will be exactly the same price whether you take the purple voucher book or not.
And to answer your previous point, the IRWT survey results haven't been released yet, but I understand the club are close to doing so. The survey of Silver Plus members was carried out and of the 300 or so who were contacted 100 responded. The decisions to amend the Silver+ membership came from that.
Firstly, thank you SM for a very comprehensive summary of the new ticketing prices, appreciated. :)
However, in respect of my being charged £25 for the purple book I'm afraid you're wrong. Here's the invoice I received by email this morning, (personal details removed)....
(https://i.imgur.com/CJHYY7e.jpg)
I paid £413.35 yesterday, that's £268.35 Senior Category A with Rovers Alliance discount and reduced by a further £2 for an unused ticket, (which they applied automatically - I didn't ask for it), £120 Silver Plus Membership and £25 Purple Voucher Book, clearly shown on the invoice.
So £263.35+£120+£25 = £413.35. Try as I might, I can't get it to add up to anything else. So, unless I'm missing something I've definitely been charged for the Purple Book.
I tried phoning the Box Office this morning but the answering system advised that it was shut. I guess I'll just have to phone the Box Office on Monday - but I wonder how many other people this has happened to and who haven't noticed.
I don’t think the starting price of your ticket should be £263.35. But wise to check it out as there is no charge for the Purple book.
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Hmmmm, it appears to get worse!
According to the flier that came though the post Silver Plus members are supposed to 'get' the Purple Book as part of the package. By 'get' I assumed that it was included in the price.
Nothing to the contrary on the card receipt they gave me, just the amount I'd paid; and they handed me a copy there and then.
But when I received my detailed email receipt I see I have been charged £25 for it! That's £25 for something I'm hardly likely to use - money off kids rides and eating places no where near Doncaster aren't much use for an OAP. And I can get better discount % at vouchercodes.co.uk. for places I do eat at!
Going to phone the Box Office and see what they say. Not happy!
You haven't been charged £25 for anything, the receipt just explains the value of things. Your season ticket will be exactly the same price whether you take the purple voucher book or not.
And to answer your previous point, the IRWT survey results haven't been released yet, but I understand the club are close to doing so. The survey of Silver Plus members was carried out and of the 300 or so who were contacted 100 responded. The decisions to amend the Silver+ membership came from that.
Firstly, thank you SM for a very comprehensive summary of the new ticketing prices, appreciated. :)
However, in respect of my being charged £25 for the purple book I'm afraid you're wrong. Here's the invoice I received by email this morning, (personal details removed)....
(https://i.imgur.com/CJHYY7e.jpg)
I paid £413.35 yesterday, that's £268.35 Senior Category A with Rovers Alliance discount and reduced by a further £2 for an unused ticket, (which they applied automatically - I didn't ask for it), £120 Silver Plus Membership and £25 Purple Voucher Book, clearly shown on the invoice.
So £263.35+£120+£25 = £413.35. Try as I might, I can't get it to add up to anything else. So, unless I'm missing something I've definitely been charged for the Purple Book.
I tried phoning the Box Office this morning but the answering system advised that it was shut. I guess I'll just have to phone the Box Office on Monday - but I wonder how many other people this has happened to and who haven't noticed.
I don’t think the starting price of your ticket should be £263.35. But wise to check it out as there is no charge for the Purple book.
My email invoice has no charge for the purple book
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Hmmmm, it appears to get worse!
According to the flier that came though the post Silver Plus members are supposed to 'get' the Purple Book as part of the package. By 'get' I assumed that it was included in the price.
Nothing to the contrary on the card receipt they gave me, just the amount I'd paid; and they handed me a copy there and then.
But when I received my detailed email receipt I see I have been charged £25 for it! That's £25 for something I'm hardly likely to use - money off kids rides and eating places no where near Doncaster aren't much use for an OAP. And I can get better discount % at vouchercodes.co.uk. for places I do eat at!
Going to phone the Box Office and see what they say. Not happy!
You haven't been charged £25 for anything, the receipt just explains the value of things. Your season ticket will be exactly the same price whether you take the purple voucher book or not.
And to answer your previous point, the IRWT survey results haven't been released yet, but I understand the club are close to doing so. The survey of Silver Plus members was carried out and of the 300 or so who were contacted 100 responded. The decisions to amend the Silver+ membership came from that.
Firstly, thank you SM for a very comprehensive summary of the new ticketing prices, appreciated. :)
However, in respect of my being charged £25 for the purple book I'm afraid you're wrong. Here's the invoice I received by email this morning, (personal details removed)....
(https://i.imgur.com/CJHYY7e.jpg)
I paid £413.35 yesterday, that's £268.35 Senior Category A with Rovers Alliance discount and reduced by a further £2 for an unused ticket, (which they applied automatically - I didn't ask for it), £120 Silver Plus Membership and £25 Purple Voucher Book, clearly shown on the invoice.
So £263.35+£120+£25 = £413.35. Try as I might, I can't get it to add up to anything else. So, unless I'm missing something I've definitely been charged for the Purple Book.
I tried phoning the Box Office this morning but the answering system advised that it was shut. I guess I'll just have to phone the Box Office on Monday - but I wonder how many other people this has happened to and who haven't noticed.
I don’t think the starting price of your ticket should be £263.35. But wise to check it out as there is no charge for the Purple book.
Thanks again SM.
The ticket price on the invoice is calculated as the Over 60's Category A price, less the £15 Early Bird, less the 5% Rovers Alliance discount, less the £2 for the unused ticket.
Will give the Box Office a call on Monday.
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Hmmmm, it appears to get worse!
According to the flier that came though the post Silver Plus members are supposed to 'get' the Purple Book as part of the package. By 'get' I assumed that it was included in the price.
Nothing to the contrary on the card receipt they gave me, just the amount I'd paid; and they handed me a copy there and then.
But when I received my detailed email receipt I see I have been charged £25 for it! That's £25 for something I'm hardly likely to use - money off kids rides and eating places no where near Doncaster aren't much use for an OAP. And I can get better discount % at vouchercodes.co.uk. for places I do eat at!
Going to phone the Box Office and see what they say. Not happy!
You haven't been charged £25 for anything, the receipt just explains the value of things. Your season ticket will be exactly the same price whether you take the purple voucher book or not.
And to answer your previous point, the IRWT survey results haven't been released yet, but I understand the club are close to doing so. The survey of Silver Plus members was carried out and of the 300 or so who were contacted 100 responded. The decisions to amend the Silver+ membership came from that.
Firstly, thank you SM for a very comprehensive summary of the new ticketing prices, appreciated. :)
However, in respect of my being charged £25 for the purple book I'm afraid you're wrong. Here's the invoice I received by email this morning, (personal details removed)....
(https://i.imgur.com/CJHYY7e.jpg)
I paid £413.35 yesterday, that's £268.35 Senior Category A with Rovers Alliance discount and reduced by a further £2 for an unused ticket, (which they applied automatically - I didn't ask for it), £120 Silver Plus Membership and £25 Purple Voucher Book, clearly shown on the invoice.
So £263.35+£120+£25 = £413.35. Try as I might, I can't get it to add up to anything else. So, unless I'm missing something I've definitely been charged for the Purple Book.
I tried phoning the Box Office this morning but the answering system advised that it was shut. I guess I'll just have to phone the Box Office on Monday - but I wonder how many other people this has happened to and who haven't noticed.
I don’t think the starting price of your ticket should be £263.35. But wise to check it out as there is no charge for the Purple book.
My email invoice has no charge for the purple book
Thanks Filo. :)
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I'd happily pay £150 again for the original Plus benefits. I'm not happy paying £30 less and not getting the shirt or match programmes.
You have to wonder why they felt the need to change it in the first place. It's obviously about trying to trim stuff off to increase profit, although I suspect that could well have backfired with lost sales. They've certainly lost mine.
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I'd happily pay £150 again for the original Plus benefits. I'm not happy paying £30 less and not getting the shirt or match programmes.
You have to wonder why they felt the need to change it in the first place. It's obviously about trying to trim stuff off to increase profit, although I suspect that could well have backfired with lost sales. They've certainly lost mine.
The decision was made because the people who responded asked for it to be changed.
It’s nothing to do with profit or margins, the club did what they were asked to do.
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I'd happily pay £150 again for the original Plus benefits. I'm not happy paying £30 less and not getting the shirt or match programmes.
You have to wonder why they felt the need to change it in the first place. It's obviously about trying to trim stuff off to increase profit, although I suspect that could well have backfired with lost sales. They've certainly lost mine.
The decision was made because the people who responded asked for it to be changed.
It’s nothing to do with profit or margins, the club did what they were asked to do.
To be fair I don’t think we were directly asked in the Survey, if I remember correctly we were asked to prioritise the benefits
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Filo's right.
Although it obviously happened for a reason, I'm as sure as I can be from doing the survey there was no mention of them stripping Plus back.
It's not been done well.
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I think there's quite a bit of misunderstanding here, so I'll attempt to answer most of the queries and questions.
Season Tickets = Silver Members
Categorised as A, B and C depending on where people sit – as has been the case for the past three years.
There has been a price freeze on season tickets, this lasts until the first week of April. Then they will go off sale and the full price decided once we know our divisional status – nothing new here we have done this for the past few years.
The £5 to £15 the club are offering on top of that if people buy before next Saturday is in addition to the standard early bird – not a case of us cutting our cloth –the club are offering people an increased discount for buying early. Again nothing new here we sometimes do this – we offered 5% a few years back and a couple of years ago offered 500 prizes to the first 500 people who bought. It’s nothing more than an additional sales incentive and to offer people who know they are coming next year (regardless of division) chance to save a little a bit more.
Purple Vouchers & DNA Cards
Are included in season ticket packages for anyone over the age of 18+. The books retail at £25 and consists of hundreds of poundsworth of savings. We’re giving them to season ticket holders for free. This is us giving season ticket holders more for the same as what they paid last year (or if they buy before February we’re giving them more for less than what they paid last year). If people don’t want them – that’s fine – it’s personal choice but if you eat at Taco Bell, Subway, Dominos, Giraffe, Frankie & Bennies or a dozen other places you can save money via the book.
Silver Plus
Is an optional add-on for those that want to buy it. Last year it cost £140 (we reduced the price because of our 140 year anniversary) , the previous two years it cost £150. This year we have reduced the price to £120.
The price reduction reflects the fact that the silver plus package doesn’t include as much as it has done in previous years. The reason it doesn’t include as much is because in the IRWT survey showed we had silver plus members unhappy that they were paying £150 for a parking pass as they didn’t want the programmes, the shirt etc.
We then surveyed all silver plus members (over 100 of the 300 responded) and overwhelmingly they said they wanted the parking pass more than anything else but a % also said they wanted to have other things included rather than just buying a parking pass. So we’ve compromised by adding DNA ¼ and half time draw for every home league game and reducing the price to £120. With 23 home games plus DNA ¼ subscription and half time draw for every home league game that’s the equivalent of £154 worth of product for £120. More so if we have cup games at home as they are also included (but obviously not guaranteed.
For the record DNA ¼ is not a compilation of programmes but a stand alone magazine.
Finally, Season ticket revenue has continued to rise over previous years, so they are obviously doing something right!!
The issue for me within the above justification is around value. When you talk about the silver+ giving £154 of value for £120 it sounds fine. Except that the reduction of £20(from £140 to £120) removed far more in terms of value. Shirt value of £40 plus 23 lots of match day programmes at £3 meaning £69 of value. So a £20 cost reduction removing £109 of value is a shocking deal in all honesty.
So cost is 83% of last seasons but the value is 61% of last season. Butter it up anyway you want. That’s a shite deal in comparison.
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Spot on. It's about value, and they've stripped masses of it out, and they've done it on the quiet.
It'll be the renewals that decide if their idea was a success or not. I can't speak for other Plus members, but (unless there is a change of heart from the club) my money is staying in my pocket.
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On the other hand, we are upgrading to a Silver Plus next season purely for the parking due to my dad's advancing age and limited mobility.
I'd have liked a shirt too but it isn't the end of the world.
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Spot on. It's about value, and they've stripped masses of it out, and they've done it on the quiet.
It'll be the renewals that decide if their idea was a success or not. I can't speak for other Plus members, but (unless there is a change of heart from the club) my money is staying in my pocket.
I’ve renewed the season tickets and cancelled the silver+. As I mentioned in earlier posts I was definitely not the first that day based on the reaction in the office.
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SM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion.
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SM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion.
To be fair, if people read the literature they have been sent it would be a start.
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On the other hand, we are upgrading to a Silver Plus next season purely for the parking due to my dad's advancing age and limited mobility.
I'd have liked a shirt too but it isn't the end of the world.
if for example there are four of you only one has to upgrade to silver plus as that person will get a car park pass therefore 4 people travelling in a car only one pass needed
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What would be the situation if say four people took it in turn to use their car, so a different car every game.
Does the pass owner have to supply a car registration number or is the pass transferable from car to car?
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SM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion.
To be fair, if people read the literature they have been sent it would be a start.
To be fair, most of us have...
We all have a choice in this. The choice is whether we buy or something or not. We, as the supporters/customers, can choose not to purchase. DRFC as the retailer of a service/product need to make it appealing to purchase. If we as customers feel that value is being stripped out of a product offer and we don’t purchase it then we haven’t lost anything(as what we wanted no longer exists). The purveyor of the product however loses out on revenue.
Simply put it’s very simple - NO company in history has ever stripped out value from a product/service offering and got away with it in the long term. The only exceptions being commodity products. It’s not possible unless the retailer has decided to sell on cost instead of service. I’m assuming the aim as a football club is to sell on value? If DRFC have decided otherwise then I’m genuinely worried for our future.
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What would be the situation if say four people took it in turn to use their car, so a different car every game.
Does the pass owner have to supply a car registration number or is the pass transferable from car to car?
No mate. We’ve got 3 cars and just swap the pass onto the next car.
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What would be the situation if say four people took it in turn to use their car, so a different car every game.
Does the pass owner have to supply a car registration number or is the pass transferable from car to car?
No mate. We’ve got 3 cars and just swap the pass onto the next car.
Cheers mate.
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SM - I did read the literature, but given that was the first I knew of any change, given how hard you had to look to see what you were(n't) getting, coupled with obviously knowing what we used to get for a few quid more I found it a little difficult to believe.
It's very clear now, sadly.
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I’ve had a ST for the last 15yrs, since my divorce forced me to take a break due to finances, and 20 odd yrs before that. I see it as getting a discount on full price match tickets and the rest (DNA card, purple books etc) are just a bonus. It’s also a way to invest in the club I love to try to help financial planning and makes me feel like I’m contributing to our success.
For the past 15yrs I’ve also bought my mums ST as she loves rovers and has had a Mother’s Day mascot treat and a 12 gifts of Christmas surprise in the last few years - thank you rovers! Unfortunately she has been too ill to use any of her match day tickets this year and it’s doubtful she’ll make many, if any, games next season either but I can’t not get her one as I’d feel I was writing her off and she’s already beaten the odds many times! 🥺.
However, because of the discounts I was able to get 2 adult tickets (instead of a senior & an adult) for £269.05 each (I’m also an alliance member so also get a discount for that too). The cost of both is still less than an adult and a senior ticket to every home game and if my mum can’t use it then my mate Derek is happy to so there’ll still be 2 happy (sometimes frustrated!) rovers fans cheering for our team.
I’m not saying people are wrong to complain about any changes, that’s up to them, but imho it’s still a good deal, you’re investing in the club we all love and hopefully we’ll keep DM and go for promotion next season (think this season is unlikely now after the snake left us in the :turd:).
I also hope my mum gets through her health battles and gets to use her ST next season as Derek would be thrilled to pay for his tickets in order to have the 3 of us there.
:rtid: :rtid:
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Done mine on line and noticed I’ve been charged £25 for purple voucher book. Query on that as well the purple voucher books are normally for a calendar year - does that mean we are getting a book that is only valid for a few months
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My membership and silver plus was £535 last year, it is £500 this year, I’m happy with that
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Done mine on line and noticed I’ve been charged £25 for purple voucher book. Query on that as well the purple voucher books are normally for a calendar year - does that mean we are getting a book that is only valid for a few months
Good point , I normally renew at the ticket office but have done it on line yesterday for the first time. If people renewing at the office in person are given a Purple book there and then that's fine .
Like you said if you get you in August with the ST then it basically pointless having it for a few months.
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SM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion.
To be fair, if people read the literature they have been sent it would be a start.
That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier!
IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me.
I notice that someone else has been charged for the Purple Book that's supposed to be free too!
Not the best way to run a business IMO.
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SM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion.
To be fair, if people read the literature they have been sent it would be a start.
That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier!
IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me.
I notice that someone else has been charged for the Purple Book that's supposed to be free too!
Not the best way to run a business IMO.
I wasn't referring to you in particular. And I was talking generally.
For example, we had the initial IRWT survey, which as everybody knows is our way of asking what it is that supporters want from the club, what's important to the supporters, what's working and what isn't. From that the comments came back that the Silver + membership wasn't working for a number of people.
So, the club then contacted everyone on their list, about 300 in total and about 100 responded. Those100 suggested the changes be made to the offering, which the club duly obliged.
Yet now they're being criticised for doing so. Surely this is something that the club can't win?
As for the Purple book, nobody is being charged for it, its free, but there is a charge of £25 shown as that's its current value/selling price.
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SM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion.
To be fair, if people read the literature they have been sent it would be a start.
That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier!
IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me.
I notice that someone else has been charged for the Purple Book that's supposed to be free too!
Not the best way to run a business IMO.
I wasn't referring to you in particular. And I was talking generally.
For example, we had the initial IRWT survey, which as everybody knows is our way of asking what it is that supporters want from the club, what's important to the supporters, what's working and what isn't. From that the comments came back that the Silver + membership wasn't working for a number of people.
So, the club then contacted everyone on their list, about 300 in total and about 100 responded. Those100 suggested the changes be made to the offering, which the club duly obliged.
Yet now they're being criticised for doing so. Surely this is something that the club can't win?
As for the Purple book, nobody is being charged for it, its free, but there is a charge of £25 shown as that's its current value/selling price.
SM I don’t know you personally but you never come across as a fool. So surely you’re not naive enough to think we believe that the Rovers pricing structure is based on a survey response of 100 people? Because we don’t. At all.
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We didn't suggest changes! It was a survey in which you rated the parts of the Plus membership in order of their importance to you.
It's clear there was an underlying reason for them sending out the survey, but at no point were you told by responding you were basically bringing about the demise of certain parts of it, and I'd never have imagined it'd be brought in so quickly (ie: for 2020/21, not 2021/22).
I struggle to see how most Plus members would willingly vote to remove the shirt and matchday programme. To me they were a key part of the value.
I'd love to hear from the club what 'wasn't working'. If it wasn't working then surely sales would have been tiny from the off, or dramatically falling from previous seasons (with the same benefits, I doubt this). Or perhaps they were, but we don't know as the club weren't clear with voicing their underlying intentions when the survey was put out.
Personally, I have zero use for the Rugby tickets and I have next to no use for a DNA card, but that was part of it and you make your decision to spend your money based on what's put in front of you.
Now what's been put in front of me no longer appeals. It's a shame, it was a good initiative. Others may disagree, but I'm sure a £30 reduction for what we're now being offered will bring a big drop in sales.
I'll still renew my ST though. That isn't in doubt.
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Just received the leaflet inviting me to renew my Silver Plus season ticket.
Looks like there's no more match day program included, and no replica shirt!
Doesn't look to be as good a deal it used to be!
As we only ever get to read between the lines ( no pun intended) when it comes to budgets etc , the club has its per annual hat out with it’s early bird Season Ticket offer . It can only be seen on face value that there was no benefit to the over all sales numbers or they would have continued or even taken it up a level. I would sooner buy a 2 or 3 year season ticket if the extra cash would grow the budget in the short term as clearly the lack of the ‘give aways ‘ says that they are going back to basics by only asking for what you will to pay for .
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SM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion.
To be fair, if people read the literature they have been sent it would be a start.
That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier!
IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me.
I notice that someone else has been charged for the Purple Book that's supposed to be free too!
Not the best way to run a business IMO.
I wasn't referring to you in particular. And I was talking generally.
For example, we had the initial IRWT survey, which as everybody knows is our way of asking what it is that supporters want from the club, what's important to the supporters, what's working and what isn't. From that the comments came back that the Silver + membership wasn't working for a number of people.
So, the club then contacted everyone on their list, about 300 in total and about 100 responded. Those100 suggested the changes be made to the offering, which the club duly obliged.
Yet now they're being criticised for doing so. Surely this is something that the club can't win?
As for the Purple book, nobody is being charged for it, its free, but there is a charge of £25 shown as that's its current value/selling price.
SM I don’t know you personally but you never come across as a fool. So surely you’re not naive enough to think we believe that the Rovers pricing structure is based on a survey response of 100 people? Because we don’t. At all.
Are you reading what I've actually written? I didn't say they'd based their pricing structure on a survey that was responded to by 100 people.
Please read it again.
Oh, and the last thing people would describe me as would be naive.
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RTID75,
I'll have to take your word on this as I wasn't a Silver Plus member so didn't see the communication. The responses in the IRWT survey did suggest that those members wanted to see changes.
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RTID75,
I'll have to take your word on this as I wasn't a Silver Plus member so didn't see the communication. The responses in the IRWT survey did suggest that those members wanted to see changes.
As far as I can remember we were asked to prioritise the benefits, there was n’t any option to suggest anything
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RTID75,
I'll have to take your word on this as I wasn't a Silver Plus member so didn't see the communication. The responses in the IRWT survey did suggest that those members wanted to see changes.
The way you wrote it made Plus sound like people thought it was an expensive car park pass. I'm assuming they exist (as I've never had a car park pass outside of Plus membership), but surely you'd buy a standalone car park pass if that's all you want, not Plus then complain you're getting too many other things.
I bought Plus for the sum of its parts, not as a tarted up car park pass, which is basically what it's now become.
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SM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion.
To be fair, if people read the literature they have been sent it would be a start.
That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier!
IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me.
I notice that someone else has been charged for the Purple Book that's supposed to be free too!
Not the best way to run a business IMO.
I wasn't referring to you in particular. And I was talking generally.
For example, we had the initial IRWT survey, which as everybody knows is our way of asking what it is that supporters want from the club, what's important to the supporters, what's working and what isn't. From that the comments came back that the Silver + membership wasn't working for a number of people.
So, the club then contacted everyone on their list, about 300 in total and about 100 responded. Those100 suggested the changes be made to the offering, which the club duly obliged.
Yet now they're being criticised for doing so. Surely this is something that the club can't win?
As for the Purple book, nobody is being charged for it, its free, but there is a charge of £25 shown as that's its current value/selling price.
I really don't understand what you're saying here SM, you seem to be contradicting yourself on a number of levels!
You/others said that the survey asked people to rank the items in the then current plus package in order of preference. But in the above quote you now say 100 people suggested changes! It can't be both SM; and, as others have said it was a ranking system, I fail to see how you or the club could interpret that as a requirement for changes to be made! But if you think about it for a second, it would seem reasonable to assume that the 200 who didn't respond were happy with the package as it currently was! It seems strange to me to make a decision based on only one third of the current membership, especially as it seems clear that the question of dropping any of the benefits wasn't actually asked!
As for the £25 Purple Book, I draw your attention once again to the receipt I received from the club. It is perfectly clear that I have been charged £25 for a book that is supposed to be free. At least one other poster has confirmed that he has also been charged the same £25!
I love Rovers, I'm proud to support them, but when they make a cock-up, (IMO), I reserve the right to be critical of it - neither more nor less. This is a cock-up pure and simple, it has clearly cost them a number of Silver Plus memberships already based on comments on this thread. It's time to stop defending the indefensible and accept that, in this instance, the club have made a mistake.
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NNK,
You really need to go back and re-read what I've already written as this topic has been covered. I'm certainly not contradicting myself and I'm just repeating myself here.
The IRWT survey (its not specific to Silver Plus!) was carried out and we had numerous responses across all levels and areas, (atmosphere, catering, etc etc.) However some of those responses said that they were unhappy with the Silver Plus membership and asked for changes.
So, the club then carried out a separate communication with the Silver Plus membership. That membership, which numbers about 300 were asked (and I'm going on others here) what they valued most in the package. Over a hundred responded, which is a significant percentage in terms of surveys etc. From that the club then altered the package, reducing it in price and including various items, many of which I've already listed. You certainly cant assume that those who didn't respond were happy, that would be impossible.
The Purple book is a separate issue, every ST holder will be getting one, whether Silver Plus or not. There is no charge!! As I've already said a figure of £25 is listed as it has a value, but you'll notice your ST price will have been reduced by £25 as well, therefore nil charge! You'll; also get a DNA card, but this has no retail value as such therefore no cost is associated with it.
I'm not defending the indefensible, I'm giving up my time to try and explain some of the decisions that the club have made and why they've made them. If you wish to go back to the old Silver Plus I'm more than happy to recommend this to the club.
I'm a member of the Supporters Board, I'm there to represent the fan base and to offer my opinion which I'm sure you'd want me to do, its just a pity that it only ever seems to be me who does this.
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I'd love to go back to the old Silver Plus. I'm ready and waiting to give the club nearly £550. They should have consulted us first, or had a sliding scale of Plus membership.
I'd like to think they can sort this for next season, but fear it's too late.
I'd complain, but as a single supporter they're not going to change their mind due to me. Can you put this to them?
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I'd love to go back to the old Silver Plus. I'm ready and waiting to give the club nearly £550. They should have consulted us first, or had a sliding scale of Plus membership.
I'd like to think they can sort this for next season, but fear it's too late.
I'd complain, but as a single supporter they're not going to change their mind due to me. Can you put this to them?
Of course I'll put this to them.
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NNK,
You really need to go back and re-read what I've already written as this topic has been covered. I'm certainly not contradicting myself and I'm just repeating myself here.
The IRWT survey (its not specific to Silver Plus!) was carried out and we had numerous responses across all levels and areas, (atmosphere, catering, etc etc.) However some of those responses said that they were unhappy with the Silver Plus membership and asked for changes.
So, the club then carried out a separate communication with the Silver Plus membership. That membership, which numbers about 300 were asked (and I'm going on others here) what they valued most in the package. Over a hundred responded, which is a significant percentage in terms of surveys etc. From that the club then altered the package, reducing it in price and including various items, many of which I've already listed. You certainly cant assume that those who didn't respond were happy, that would be impossible.
The Purple book is a separate issue, every ST holder will be getting one, whether Silver Plus or not. There is no charge!! As I've already said a figure of £25 is listed as it has a value, but you'll notice your ST price will have been reduced by £25 as well, therefore nil charge! You'll; also get a DNA card, but this has no retail value as such therefore no cost is associated with it.
I'm not defending the indefensible, I'm giving up my time to try and explain some of the decisions that the club have made and why they've made them. If you wish to go back to the old Silver Plus I'm more than happy to recommend this to the club.
I'm a member of the Supporters Board, I'm there to represent the fan base and to offer my opinion which I'm sure you'd want me to do, its just a pity that it only ever seems to be me who does this.
SM, thank you for the further clarification. Let me get this straight. So, there were two surveys run by the club. The first covering what, all season ticket holders? Or anyone supporting DRFC? And some respondents said they were unhappy with the Silver Plus offering? How many? Has the results of this survey been published? I certainly haven't seen them.
Then a second survey was held covering Silver Plus members only of which 100 out of 300 responded, yes? Other posters here, (I certainly don't remember being asked to participate in the survey), have indicated that is was a request to prioritise the current offerings; is that correct? or was the question raised as to which benefits of membership should be dropped? Whichever, and it is important, it seems strange that the club would take action based on a portion of the 100 out of the 300 that responded when the effects of their decision, (unpublicised until the flier), affected all 300 members without advising all 300 in advance of its intentions.
As to the Purple Book. I can't put it any clearer, I HAVE been charged £25 as you can see from the invoice I posted. But perhaps if I detail exactly how my charge was calculated it will become clear to you that I HAVE been charged £25....
The flier and the clubs web site are very clear that prices have been held until the end of February, and the price of my Senior Category A season ticket is £295. This, according to the flier and the clubs web site is reduced by £10 as an early bird incentive; so the price now is £285. This is further reduced by £2 for an unused ticket from earlier this season making it £283. But being a Rovers Alliance member I get a further 5% discount making the total before Plus Membership £268.85. Add the £120 for this and we get a total of £388.85. But I was charged £413.35, (yes, there's a 50p discrepancy somewhere - maybe the 5% discount didn't apply to the £2 unused ticket reduction?), so £288.85 + £25 = the £413.35, (let's ignore the 50p eh?), that I was charged.
Or are you saying that the £295 initial price didn't include the £25 and that it should have been £320? If so, and I assume this is possible, it's a cock-eyed way of doing this and isn't at all clear either in the flier or the clubs web site! And I'm sure that if the club have got it wrong they will quickly put it right.
Oh, and I do appreciate what you do for us fans, both locally with DRFC and nationally, but you can seem somewhat overprotective of the club at times. They've made a mess of this, it could have been done so much better, please accept it.
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got an e mail from ticket office this afternoon with a -£25 for purple voucher book
Thank you whoever is reading this
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I'd love to go back to the old Silver Plus. I'm ready and waiting to give the club nearly £550. They should have consulted us first, or had a sliding scale of Plus membership.
I'd like to think they can sort this for next season, but fear it's too late.
I'd complain, but as a single supporter they're not going to change their mind due to me. Can you put this to them?
Of course I'll put this to them.
Thank you.
I'd have renewed already if things hadn't been changed.
I'd love to hear if it'll make any difference before the 29th.
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got an e mail from ticket office this afternoon with a -£25 for purple voucher book
Thank you whoever is reading this
So they charged you £25 for the Purple Book but have credited your card when they realised they shouldn't have. Sounds good. Hopefully they'll sort mine out when I call them tomorrow.
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I got a survey as a Silver plus asking what was important to me, this included programmes, free half time draw tickets replica shirt car parking amongst others and to rank them. I assume all silver plus did?
I did not get asked anything never have
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As a few others have said on here the survey was prioritizing what was important to you on the silver plus. It would have better for the club to review those results and put three or four options to the silver plus holders for comment / feedback before introducing this deal. Even at £150 it gave far more value than the current offer. The DNA magazine is reduced in cost if you subscribe so the prices quoted earlier at £4 an issue make the silver plus deal slightly worse as a saving.
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SM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion.
To be fair, if people read the literature they have been sent it would be a start.
That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier!
IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me.
I notice that someone else has been charged for the Purple Book that's supposed to be free too!
Not the best way to run a business IMO.
I wasn't referring to you in particular. And I was talking generally.
For example, we had the initial IRWT survey, which as everybody knows is our way of asking what it is that supporters want from the club, what's important to the supporters, what's working and what isn't. From that the comments came back that the Silver + membership wasn't working for a number of people.
So, the club then contacted everyone on their list, about 300 in total and about 100 responded. Those100 suggested the changes be made to the offering, which the club duly obliged.
Yet now they're being criticised for doing so. Surely this is something that the club can't win?
As for the Purple book, nobody is being charged for it, its free, but there is a charge of £25 shown as that's its current value/selling price.
SM I don’t know you personally but you never come across as a fool. So surely you’re not naive enough to think we believe that the Rovers pricing structure is based on a survey response of 100 people? Because we don’t. At all.
Are you reading what I've actually written? I didn't say they'd based their pricing structure on a survey that was responded to by 100 people.
Please read it again.
Oh, and the last thing people would describe me as would be naive.
Yes SM I have read what you’ve written. You clearly stated that the response of the 100 people(out of 300) who had Silver Plus influenced how the Silver Plus was changed for this season.
I responded and my view has been disregarded so we are down to the Silver Plus being based on 99 people.
So if I’m not understanding what you are saying based on what I’ve read here then I would politely suggest the issue is with your explanation and not my ability to read.
I would also politely suggest that you change your standard response from “can’t you read moron????” to something slightly more constructive.
I, like many others, fully appreciate what you do for the club and the fans but your responses of late are coming across as overly defensive. If we lack understanding of a situation it isn’t particularly helpful to ask us if we can read is it? I might suggest that some of us are possibly quite intelligent and don’t appreciate being spoken to like children. 👍
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Why didn't the other 200 bother to reply to the survey? My guess is couldn't be ars#d! Now up in arms because "things have changed"
I wonder how many would buy either a shirt or a programme if they didn't get a free one? I know I wouldn't, the most important thing to me living in Nottingham is a guaranteed parking spot which was at No1 on my survey return as it seems to have been on others
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Why didn't the other 200 bother to reply to the survey? My guess is couldn't be ars#d! Now up in arms because things have changed ..........now that's a good title for a song
Maybe we weren't asked. I certainly don't remember being!
Either way, it doesn't change the way the club handled this!
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So you weren't part of the 300
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So you weren't part of the 300
As I said, I don't remember being!
But that is irrelevant as, from what other posters who remember the survey have said, people were only asked to rate the current offerings; not to pick which ones they wanted and which ones they didn't.
I assume you completed the survey? So was there any indication on it that the purpose was to determine which items should be retained and which items should be dropped?
And what if I did complete the survey and rated,say, the shirt as most important to me? Do I then not have the right to complain?
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SM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion.
To be fair, if people read the literature they have been sent it would be a start.
That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier!
IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me.
I notice that someone else has been charged for the Purple Book that's supposed to be free too!
Not the best way to run a business IMO.
I wasn't referring to you in particular. And I was talking generally.
For example, we had the initial IRWT survey, which as everybody knows is our way of asking what it is that supporters want from the club, what's important to the supporters, what's working and what isn't. From that the comments came back that the Silver + membership wasn't working for a number of people.
So, the club then contacted everyone on their list, about 300 in total and about 100 responded. Those100 suggested the changes be made to the offering, which the club duly obliged.
Yet now they're being criticised for doing so. Surely this is something that the club can't win?
As for the Purple book, nobody is being charged for it, its free, but there is a charge of £25 shown as that's its current value/selling price.
SM I don’t know you personally but you never come across as a fool. So surely you’re not naive enough to think we believe that the Rovers pricing structure is based on a survey response of 100 people? Because we don’t. At all.
Are you reading what I've actually written? I didn't say they'd based their pricing structure on a survey that was responded to by 100 people.
Please read it again.
Oh, and the last thing people would describe me as would be naive.
Yes SM I have read what you’ve written. You clearly stated that the response of the 100 people(out of 300) who had Silver Plus influenced how the Silver Plus was changed for this season.
I responded and my view has been disregarded so we are down to the Silver Plus being based on 99 people.
So if I’m not understanding what you are saying based on what I’ve read here then I would politely suggest the issue is with your explanation and not my ability to read.
I would also politely suggest that you change your standard response from “can’t you read moron????” to something slightly more constructive.
I, like many others, fully appreciate what you do for the club and the fans but your responses of late are coming across as overly defensive. If we lack understanding of a situation it isn’t particularly helpful to ask us if we can read is it? I might suggest that some of us are possibly quite intelligent and don’t appreciate being spoken to like children. 👍
Kettle calling pot black.
Maybe if you wasn’t so aggressive and rude yourself it may stimulate a more respectable thread.
You are twisting and turning SM’s responses. He didn’t call you a moron and you should temper your reactions and stop playing the defensive card.
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Update on the Purple Book £25 charge.
I contacted the club this morning and the confirmed that I had indeed been charged £25 for the Purple Book on top of my Silver Plus , and that it had happened to a number of other people who they are trying to contact.
If I go back to the Box Office with my card they'll credit me the £25. Sorted. :)
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I've also been in touch with the club this morning, and they are perfectly happy to discuss this with those on here who appear to be upset about any changes. I'll DM those people.
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SM. Your description of all the complicated tickets is too important to just be lost in this thread. It ought to be more prominent. Just my opinion.
To be fair, if people read the literature they have been sent it would be a start.
That's a little disingenuous SM, It's clear from my OP, from my subsequent posts and those of others that we did read the flier!
IMO the club are not helping themselves in retaining existing customers and attracting new ones. For my part, I need the car parking facility due to mobility issues following my knee replacement surgery, and can't guarantee paying on the day will get me into Car Park 3, (I've asked to be put on the list for Car Park2 if space becomes available), as there have been times when people were being turned away as Car Park 3 was full - doesn't help that Car Park 3 is also used by the athletics set and users of the outside football pitches on a matchday - though they were allowing people with passes in to park on the end of rows, fortunately for me.
I notice that someone else has been charged for the Purple Book that's supposed to be free too!
Not the best way to run a business IMO.
I wasn't referring to you in particular. And I was talking generally.
For example, we had the initial IRWT survey, which as everybody knows is our way of asking what it is that supporters want from the club, what's important to the supporters, what's working and what isn't. From that the comments came back that the Silver + membership wasn't working for a number of people.
So, the club then contacted everyone on their list, about 300 in total and about 100 responded. Those100 suggested the changes be made to the offering, which the club duly obliged.
Yet now they're being criticised for doing so. Surely this is something that the club can't win?
As for the Purple book, nobody is being charged for it, its free, but there is a charge of £25 shown as that's its current value/selling price.
SM I don’t know you personally but you never come across as a fool. So surely you’re not naive enough to think we believe that the Rovers pricing structure is based on a survey response of 100 people? Because we don’t. At all.
Are you reading what I've actually written? I didn't say they'd based their pricing structure on a survey that was responded to by 100 people.
Please read it again.
Oh, and the last thing people would describe me as would be naive.
Yes SM I have read what you’ve written. You clearly stated that the response of the 100 people(out of 300) who had Silver Plus influenced how the Silver Plus was changed for this season.
I responded and my view has been disregarded so we are down to the Silver Plus being based on 99 people.
So if I’m not understanding what you are saying based on what I’ve read here then I would politely suggest the issue is with your explanation and not my ability to read.
I would also politely suggest that you change your standard response from “can’t you read moron????” to something slightly more constructive.
I, like many others, fully appreciate what you do for the club and the fans but your responses of late are coming across as overly defensive. If we lack understanding of a situation it isn’t particularly helpful to ask us if we can read is it? I might suggest that some of us are possibly quite intelligent and don’t appreciate being spoken to like children. 👍
Kettle calling pot black.
Maybe if you wasn’t so aggressive and rude yourself it may stimulate a more respectable thread.
You are twisting and turning SM’s responses. He didn’t call you a moron and you should temper your reactions and stop playing the defensive card.
I’m always up for a respectable chat mate. During such chat I wouldn’t question your ability to read. Likewise I’m sure you wouldn’t go on the offensive with someone who hasn’t spoken to you? Or do you also try to pick fights in empty rooms?
“I should temper my reactions and stop playing the defensive card”... “pot calling kettle black”...
I assume you can see where your argument has fallen down somewhat?
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Spoke to the club, and I really appreciate the opportunity to do so (we were taking for nearly half an hour) and can now understand the reasons this happened, although there should have been more communication before policy was changed.
It appears that a solely parking pass didn't exist before, and this had helped muddy the waters. Some people wanted parking first and foremost and had no other choice in what they had to buy to get this. Some of us had never had parking previously and bought the Plus membership when offered due to the sum of its parts.
IMHO the confusion at the club over what ought to have been two different products has caused the situation we're in now.
It's a shame for those of us who bought the Plus membership for what it was, rather than just a fancy parking pass.
It's a shame that poor/not enough communication with previous buyers has meant this has happened, and I'm still disappointed that I won't be buying Plus for the forthcoming season.
Not the end of the world though. Back to parking and walking in and avoiding the aforementioned free for all trying to get out of the car park! I may get away quicker! :lol:
Maybe a better review will happen for 21/22 season.
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I got a car park pass a few years ago it was £50 then when I went to renew it with my season ticket I was told it would be £150 with silver plus and was not available as a single item thanks but no thanks
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I was considering the silver plus for next season, more for the programmes and shirt than anything else, guess I won’t be now. The parking is a nice to have but not essential for me.
Sent from my iPhone using Tapatalk
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And that is it exactly, it's your decision so will you now buy a shirt and a programme now?
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How many on here are like me in the Copps 600 scheme , I’m paying my £300 on Saturday for next season
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And that is it exactly, it's your decision so will you now buy a shirt and a programme now?
So, not answering my questions rr?
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And that is it exactly, it's your decision so will you now buy a shirt and a programme now?
So, not answering my questions rr?
Sorry, what question? Have I missed it?
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And that is it exactly, it's your decision so will you now buy a shirt and a programme now?
So, not answering my questions rr?
Sorry, what question? Have I missed it?
So you weren't part of the 300
As I said, I don't remember being!
But that is irrelevant as, from what other posters who remember the survey have said, people were only asked to rate the current offerings; not to pick which ones they wanted and which ones they didn't.
I assume you completed the survey? So was there any indication on it that the purpose was to determine which items should be retained and which items should be dropped?
And what if I did complete the survey and rated,say, the shirt as most important to me? Do I then not have the right to complain?
Well?
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How many on here are like me in the Copps 600 scheme , I’m paying my £300 on Saturday for next season
I’m in that. When’s the next payment actually due?
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Same here, I've not had an email about when the next payment is due.
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I think its sometime May but will need to double check exact date.
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And that is it exactly, it's your decision so will you now buy a shirt and a programme now?
So, not answering my questions rr?
Sorry, what question? Have I missed it?
So you weren't part of the 300
As I said, I don't remember being!
But that is irrelevant as, from what other posters who remember the survey have said, people were only asked to rate the current offerings; not to pick which ones they wanted and which ones they didn't.
I assume you completed the survey? So was there any indication on it that the purpose was to determine which items should be retained and which items should be dropped?
And what if I did complete the survey and rated,say, the shirt as most important to me? Do I then not have the right to complain?
Well?
Yes
No
As much as say the remainers have had, if the majority of those asked put shirt at the bottom of their ranking so be it. Nobody can stop anyone complaining, but perhaps do it to the club?
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And that is it exactly, it's your decision so will you now buy a shirt and a programme now?
So, not answering my questions rr?
Sorry, what question? Have I missed it?
So you weren't part of the 300
As I said, I don't remember being!
But that is irrelevant as, from what other posters who remember the survey have said, people were only asked to rate the current offerings; not to pick which ones they wanted and which ones they didn't.
I assume you completed the survey? So was there any indication on it that the purpose was to determine which items should be retained and which items should be dropped?
And what if I did complete the survey and rated,say, the shirt as most important to me? Do I then not have the right to complain?
Well?
Yes
No
As much as say the remainers have had, if the majority of those asked put shirt at the bottom of their ranking so be it. Nobody can stop anyone complaining, but perhaps do it to the club?
Thank you.
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Spoke to the club, and I really appreciate the opportunity to do so (we were taking for nearly half an hour) and can now understand the reasons this happened, although there should have been more communication before policy was changed.
It appears that a solely parking pass didn't exist before, and this had helped muddy the waters. Some people wanted parking first and foremost and had no other choice in what they had to buy to get this. Some of us had never had parking previously and bought the Plus membership when offered due to the sum of its parts.
IMHO the confusion at the club over what ought to have been two different products has caused the situation we're in now.
It's a shame for those of us who bought the Plus membership for what it was, rather than just a fancy parking pass.
It's a shame that poor/not enough communication with previous buyers has meant this has happened, and I'm still disappointed that I won't be buying Plus for the forthcoming season.
Not the end of the world though. Back to parking and walking in and avoiding the aforementioned free for all trying to get out of the car park! I may get away quicker! :lol:
Maybe a better review will happen for 21/22 season.
I had a similar and much appreciated call with Shaun at the club this morning and can echo the above. That someone like Shaun is prepared to spend significant time talking to individual supporters is not only a credit to the the club, it is something that sets Rovers apart from many if not all other football clubs. So thank you Shaun.
I can now fully understand the logic that the club has applied to the Silver Plus package for the forthcoming season and what they a re trying to achieve. Whether it will be successful or not only time will tell and I appreciate that the club will be monitoring how this goes over time and are flexible enough to revisit the benefits of Silver Plus in the future, should the need arise.
I also echoed RTID75's comments that much of the disappointment around the changes to Silver Plus was down to poor/lack of communications from the club. I understand the pressure Shaun and his team were under at the timing of their decision to make the changes, but I believe that he has taken the issue of communication RTID75 and I raised with him on board.
I also took the opportunity to raise a couple of issues in respect of parking in Car Park 3 and Shaun was very receptive to what I was saying and was more than happy to look into these further.
So a very worthwhile chat with Shaun and a sincere public thank you to him for both his time and his explanations. :thumbsup: :rtid:
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Excellent post
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Final update on this for me.
Popped into the Box Office the other day and, true to their word, the credited my debit card with the £25 they'd mistakenly charged me for the Purple Book.
They explained that the computer was adding this in error at point of sale and they were correcting it manually once they spotted it, but a number of sales had gone through unnoticed; one of course being mine.
I understand they were contacting others who were also mistakenly charged before the issue was spotted.
Well done again Rovers. :thumbsup:
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Final update on this for me.
Popped into the Box Office the other day and, true to their word, the credited my debit card with the £25 they'd mistakenly charged me for the Purple Book.
They explained that the computer was adding this in error at point of sale and they were correcting it manually once they spotted it, but a number of sales had gone through unnoticed; one of course being mine.
I understand they were contacting others who were also mistakenly charged before the issue was spotted.
Well done again Rovers. :thumbsup:
The computer is inly doing what it is programmed to do, it has n’t done anything in error, the error lies with the person giving the computer the instructions
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Final update on this for me.
Popped into the Box Office the other day and, true to their word, the credited my debit card with the £25 they'd mistakenly charged me for the Purple Book.
They explained that the computer was adding this in error at point of sale and they were correcting it manually once they spotted it, but a number of sales had gone through unnoticed; one of course being mine.
I understand they were contacting others who were also mistakenly charged before the issue was spotted.
Well done again Rovers. :thumbsup:
The computer is inly doing what it is programmed to do, it has n’t done anything in error, the error lies with the person giving the computer the instructions
Indeed Filo, it was the addition of the £25 that was in error, (due to a mistake in the program). Errors happen, it's how they are corrected that's important, and this the club did very well. :thumbsup:
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Paid for my ST today, just over £9 per game for next season (assuming no one gets kicked out of the division again) and have already saved £4 by using the Greggs vouchers at Lakeside Village.
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How many sausage rolls you get to save £4...
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None, I got a latte and a chicken slice, free.
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Yes but where’s my personalised ruler & coaster?!
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17 and under prices have not been frozen, they have increased by £5 but still offer very good value.