DNA LNER link

[Jenny]

Does anyone have the link? The DNA website appears to have changed since I last used it and it claims I am not registered and it wont let me register my existing card....

[DaveDRFC]

https://www.lner.co.uk/tickets-savings/savings--rewards/special-offers/deals/doncaster-rovers-dna/

[Jenny]

Thanks Dave - my card doesnt have a 16 digit number to use as the promo code, guessing I'll be issued a new one with my season ticket... rather annoying as I paid for it back in November. Will call tomorrow!

[DaveDRFC]

My new one this season had the 16 digit number. Before they were issued there was just a generic one to use, had it saved on my old work laptop but I've changed jobs now!

[RoversAlias]

Thanks Dave - my card doesnt have a 16 digit number to use as the promo code, guessing I'll be issued a new one with my season ticket... rather annoying as I paid for it back in November. Will call tomorrow!

I had this issue last season as they changed the website that it was all based on. The 16-digit number is actually on the card itself that you get issued with.

[Jenny]

Hopefully they'll be able to either tell me what my 16 digit card number is or issue me with a new one for this coming season. I cant even recall having a new DNA card last season to be honest. The only one I have in my purse is one that has my member number on.

[Retdon1]

I’ve just tried to purchase some train tickets and it’s saying my access code has expired... does anyone know anything about this ?

[redwine]

I’ve just tried to purchase some train tickets and it’s saying my access code has expired... does anyone know anything about this ?

Are you buying tickets for travel after 31st July?

I looked on website last week and it says tickets can be bought up to 31st July, as I tried to purchase them for early August and no discount was available. Queried this with the club and was informed that a further tie up for 2 years had been agreed, however LNER were updating their software and should be sorted soon.

[Retdon1]

I’ve just tried to purchase some train tickets and it’s saying my access code has expired... does anyone know anything about this ?

Are you buying tickets for travel after 31st July?

I looked on website last week and it says tickets can be bought up to 31st July, as I tried to purchase them for early August and no discount was available. Queried this with the club and was informed that a further tie up for 2 years had been agreed, however LNER were updating their software and should be sorted soon.

This was just logging into my account. The message said I need to contact my employer for a new access code

[silent majority]

All DNA cards are valid until September 2019.

However the new deal with LNER starts on 1st August. OK to use existing DNA cards until that date.

[Padge_DRFC]

I’ve just tried to purchase some train tickets and it’s saying my access code has expired... does anyone know anything about this ?

Are you buying tickets for travel after 31st July?

I looked on website last week and it says tickets can be bought up to 31st July, as I tried to purchase them for early August and no discount was available. Queried this with the club and was informed that a further tie up for 2 years had been agreed, however LNER were updating their software and should be sorted soon.

I had the same issue going on the 30th August

[DaveDRFC]

There were certain dates that the discount didn't apply, mostly in school holidays. Could be because of that?

[redwine]

I have a further query SM, I note you say that existing DNA cards are valid until end of Sept 2019. I have just tried to book tickets for 18th October and even though it is not on one of the blanked out dates (half term I presume) no discount is shown.

So does that mean that for travel in October I have to wait for a new DNA card even though my expiry date on the card is March 2020?

[silent majority]

I have a further query SM, I note you say that existing DNA cards are valid until end of Sept 2019. I have just tied to book tickets for 18th October and even though it is not on one of the blanked out dates (half term I presume) no discount is shown.

So does that mean that for travel in October I have to wait for a new DNA card even though my expiry date on the card is March 2020?

You should have your new DNA card now?

I picked mine up a couple of days ago and then booked travel with LNER for September. It wouldn't accept my new card so I used my old one.

[redwine]

Thanks SM, I've not received it yet. I'll ring the club tomorrow.

[silent majority]

Thanks SM, I've not received it yet. I'll ring the club tomorrow.

They have them in the ticket office, and I understand they're trying to issue people with the same numbered card, but mine had one digit difference.