Club shop again !!

[hoolahoop]

Taken from the Yorkshire forum , yet another tale that makes your blood boil. Your thoughts please..........


 Is honesty the best policy???

Post by SteRaff1984 Yesterday at 7:06 pm
Went to the club shop today to swap a shirt as it was too big. After they swapped the shirt on my way back to the car i realised i had 2 shirts in my bag Surprised after relentless pressure from Pete lol i returned to the shop and handed the shirt back in.
With very little gratitude from the club shop staff, we then decided to buy 2 £5 mugs and asked if we could get 10% off as we were season ticket holders but had forgot the ticket book. Bearing in mind i had a till receipt saying i had payed £36 for a shirt proving that i had a season ticket, still she said no. Now i know it is only a pound off but it just gets to me how i return a shirt worth £40 and they refuse me a quid off lol
So in my eyes honesty is not the best policy  

[Chris]

Does that really make your \"blood boil\"?

[washyrover]

when reading about the mugs i throught they would have given you them,glad to see that some things never change.

[hoolahoop]

Chris wrote:

Does that really make your \"blood boil\"?

Yes it does Chris as a customer and it should your's I would have hoped........OK  
It's called customer service or have you just come to accept poor practice ?

[Sheepskin Stu]

Smoke and mirrors?

[wing commander]

I went in yesterday to buy a new shirt,she asked me \"what i thought of the new shop\" i then right upset her by saying \"it was not the same without the usual tat\"   She took proper offence bless her.

[PDX_Rover]

Mugs in the club shop.... Say no more!!!

[Sheepskin Stu]

Oo you are awful Mark...

[robthecat]

The question is who would have walked away with both shirts and not have taken it back, and keep both or flog the one wich didnt fit ?????????? answers please

[Goldthorpe Rover]

The Manager in there Fernie breaks out in a sweat if she has to smile

[RobTheRover]

All the staff no longer work for the Rovers.  They have all transferred to Nike's agent company, Just Sports Group.

I dare say, in the past when Rovers fans have received short shrift, it's been easy for the club to sweep it under the carpet as it was just one arm of a many armed beast, but now that the offending arm is solely on its own I suspect they will take a different view, especially if a customer who receives a poor standard of service complains directly to Just Sports Group.

Their website is at http://www.footballtradedirectory.com/link.html?uri=http://www.just-sport.co.uk%2F

[Redandwhitewhizards]

hoolahoop wrote:

Taken from the Yorkshire forum , yet another tale that makes your blood boil. Your thoughts please..........


 Is honesty the best policy???

Post by SteRaff1984 Yesterday at 7:06 pm
Went to the club shop today to swap a shirt as it was too big. After they swapped the shirt on my way back to the car i realised i had 2 shirts in my bag Surprised after relentless pressure from Pete lol i returned to the shop and handed the shirt back in.
With very little gratitude from the club shop staff, we then decided to buy 2 £5 mugs and asked if we could get 10% off as we were season ticket holders but had forgot the ticket book. Bearing in mind i had a till receipt saying i had payed £36 for a shirt proving that i had a season ticket, still she said no. Now i know it is only a pound off but it just gets to me how i return a shirt worth £40 and they refuse me a quid off lol
So in my eyes honesty is not the best policy  

They could have been swapping it for someone else and therefore not actually a season ticket holder, also, I am pretty sure they have to put the book number in the system to give the discount, so without a book number etc, I imaine the system may not allow it.

I have never had any problems in the shop and always find the staff plesent and helpful - I usually find that if you are courteous to someone, they are the same back. Its the same with the ticket office ladies who I get on well with.

[Pintolager]

hoolahoop wrote:

Chris wrote:

Does that really make your \"blood boil\"?

Yes it does Chris as a customer and it should your's I would have hoped........OK  
It's called customer service or have you just come to accept poor practice ?

I understand where you are coming from hoola. While that wouldn't make my blood boil, while I have never had a problem, I am disappointed with some of Rovers customer service particularly in the club shop who don't always appear to be friendly and I just think it is just the British customer service mentality of we just want your money.

I suppose it is down to how high a standard we expect things

[DonnyRover]

when i bought my shirt i took a large to the counter and they swapped it for one in a bag, later at home i found that they had given me an XXL so had to swap today

[rovinrover52]

The thing I find that makes blood boil is a Crematorium !!!

[Goldthorpe Rover]

What is that supposed to be witty...you titty

[Goldthorpe Rover]

By the way if Nike are in charge the current staff are doomed i tell thee.

[Norfolk N Chance]

RobTheRover wrote:

All the staff no longer work for the Rovers.  They have all transferred to Nike's agent company, Just Sports Group.

I dare say, in the past when Rovers fans have received short shrift, it's been easy for the club to sweep it under the carpet as it was just one arm of a many armed beast, but now that the offending arm is solely on its own I suspect they will take a different view, especially if a customer who receives a poor standard of service complains directly to Just Sports Group.

Their website is at http://www.footballtradedirectory.com/link.html?uri=http://www.just-sport.co.uk%2F

[Norfolk N Chance]

DOes Tracy still work there ? Hope she does had few run ins with her but strong northern lass and hate people losing their jobs especially when she was there when we were a joke and no doubt worked for next to nothing!!!!!





Norfolk N Chance wrote:

RobTheRover wrote:

All the staff no longer work for the Rovers.  They have all transferred to Nike's agent company, Just Sports Group.

I dare say, in the past when Rovers fans have received short shrift, it's been easy for the club to sweep it under the carpet as it was just one arm of a many armed beast, but now that the offending arm is solely on its own I suspect they will take a different view, especially if a customer who receives a poor standard of service complains directly to Just Sports Group.

Their website is at http://www.footballtradedirectory.com/link.html?uri=http://www.just-sport.co.uk%2F

[Goldthorpe Rover]

I remember her starting she used to work out of the portacabin in the old ground car park. She was miserable then  

[roversam]

Goldthorpe Rover wrote:

I remember her starting she used to work out of the portacabin in the old ground car park. She was miserable then  

yes i remember her being there, i said to my daughter at the time, i bet every time she smiles a donkey dies  

[PDX_Rover]

But I like you.... (Stu)

[totalrovers]

Funny, our gert and I were in shop today admiring the new stuff with her saying it was nice to decent branded stuff and no cartoon t-shirts anymore when our ears were bombardered by \"cash only `ere\" from a till serving a queue. Cash only eh? WOW. What an unlucky circumstance. The till fails on match day? Either way the shop experience may be NIKE branded but still DRFC staffed.

[RobTheRover]

To be fair, when its busy they open a third till (in the corner opposite the entrance) for cash only sales.  The 2 main tills take cash or card.

[grayx]

Norfolk N Chance wrote:

DOes Tracy still work there ? Hope she does had few run ins with her but strong northern lass and hate people losing their jobs especially when she was there when we were a joke and no doubt worked for next to nothing!!!!!

One of the most miserable,unhelpful sour faced women I've ever come across. I married the other one. :S

[jucyberry]

Bless her, she is part of my 'matchday experience' the fella tootles into the shop and above the sounds of happy shoppers browsing I can hear her dulcet tones....GET YER PROGRAMS ERE!!!

 I love it, it always makes me smile.