BT - Worst company of them all?

[MrFrost]

Contacted them on Monday to cancel my broadband service (note broadband service, not phone line).

Went to use the phone yesterday to find that didn't work either.

After an hour on the phone to some scouse woman who had no idea what was going on, I was told that both my broadband AND phone line had been cancelled due to a \"system error\".

Ok, I thought, fair enough. \"Can I have my phone line put back on please\" I asked.

\"Yes of course you can. But you will have to pay £74.99 connection fee, as the line is showing as ceased, and it will be a new 12 month contract\"

I really thought she was taking the piss, but no, her manager explained that because it was a system error, BT cannot be held liable for the mistake. Apparently it is covered in their terms and conditions.

So now i'm fooked. My new broadband provider cannot take my broadband service over because I have no phone line. Sky want £40 for a new phone line and £50 to connect me to Broadband. And that can take 28 days.

Absolutely disgusting. Yet i'm not surprised. I've had no end of trouble with BT since I joined them last year. Avoid them at all costs.

I wish we lived in a cable area.

[Filo]

Tell them it`s bollox, do you owe them money? If so tell them that there`s been a system error on your side as well and due to that you cannot be held responsible for the outstanding Bill, also tell them you`re contacting ofcom

[MrFrost]

It gets better. I've incurred a cancellation fee with my broadband provider now, as BT ceasing the line has led to the cancellation of their broadband service.

[5minstogo]

MrFrost wrote:

It gets better. I've incurred a cancellation fee with my broadband provider now, as BT ceasing the line has led to the cancellation of their broadband service.

I think you must lead the unluckiest life in the world.  If you believe in reincarnation you will probably come back as yourself.

[MrFrost]

Maybe i'm just turning into Victor Meldrew?

[Thinwhiteduke]

MrFrost wrote:

Absolutely disgusting. Yet i'm not surprised. I've had no end of trouble with BT since I joined them last year. Avoid them at all costs.

I wish we lived in a cable area.

They have the worse customer service I have ever experienced in my life - an absolute joke getting anything done by the correctly.

Im lucky Im in a Cable area, switched the whole lot, Phone, Tv, Broadband to Virgin three weeks ago. No problems, no issues, Broadband fastest I have ever experienced...and Im paying less with them, with the full TV package, enhanced broadband etc, than I was with BT alone a month or so back.

Getting rid of both BT and Sky (extortianate bunch they are n'all) was the best decision I have made financially for a long time.

[MrFrost]

I used to have Virgin and thought they were excellent (until I came to leave them, but that's another story).

Just had Dave from BT call me back. Interesting name for the guy, seeing as he could hardly put together two words of English.

They have agreed to send me a cheque to cover the costs involved in their cock up. I'll believe it when it's cleared in my account!

[BillyStubbsTears]

MrFrost wrote:

Just had Dave from BT call me back. Interesting name for the guy, seeing as he could hardly put together two words of English.

Not sure what your issue is there. Dave is quite a common name in Sheffield

[kittyslass]

OMG. Just had a call from them about an hour ago trying to persuade me to go back with them as had been a previous customer. Said I would check out when contract with current phone/braodband supplier and they're calling back on friday morning. I know now to tell him where to go.........very politely of course

[CusworthRovers]

MrFrost wrote:

Contacted them on Monday to cancel my broadband service (note broadband service, not phone line).

Went to use the phone yesterday to find that didn't work either.

After an hour on the phone to some scouse woman who had no idea what was going on, I was told that both my broadband AND phone line had been cancelled due to a \"system error\".

Ok, I thought, fair enough. \"Can I have my phone line put back on please\" I asked.

\"Yes of course you can. But you will have to pay £74.99 connection fee, as the line is showing as ceased, and it will be a new 12 month contract\"

I really thought she was taking the piss, but no, her manager explained that because it was a system error, BT cannot be held liable for the mistake. Apparently it is covered in their terms and conditions.

So now i'm fooked. My new broadband provider cannot take my broadband service over because I have no phone line. Sky want £40 for a new phone line and £50 to connect me to Broadband. And that can take 28 days.

Absolutely disgusting. Yet i'm not surprised. I've had no end of trouble with BT since I joined them last year. Avoid them at all costs.

I wish we lived in a cable area.

Moan

[Redandwhitewhizards]

MrFrost wrote:

It gets better. I've incurred a cancellation fee with my broadband provider now, as BT ceasing the line has led to the cancellation of their broadband service.

In your first post you said that you were canceling your BT broadband...

[i_ateallthepies]

5minstogo wrote:

MrFrost wrote:

It gets better. I've incurred a cancellation fee with my broadband provider now, as BT ceasing the line has led to the cancellation of their broadband service.

I think you must lead the unluckiest life in the world.  If you believe in reincarnation you will probably come back as yourself.

Quality Garry, Pure Quality!