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When it comes to the tills, they need one person getting the food and drink and one person to stay on the till taking the money.I've seen it done at other grounds (Reading is the only one I can think of from top of my head) and it works. The service wouldn't be half as bad if they did this imo.
Quote from: DRFC-Hanksie on August 07, 2017, 12:02:33 pmWhen it comes to the tills, they need one person getting the food and drink and one person to stay on the till taking the money.I've seen it done at other grounds (Reading is the only one I can think of from top of my head) and it works. The service wouldn't be half as bad if they did this imo.Or if they had people who knew what they were doing - it takes them 30 seconds to find the right button, 30 seconds to figure out the change then another 30 to count it - which they usually get wrong. I know it's not a high wage etc so it's to be expected, but it's not that hard.
Just been to kiosk in South Stand no steak pies, no sausage rolls no ketchup and wouldn't, except a Scottish 10 pound note until I insisted he fetch his manager who said he could take it it, s sterling. WHAT A JOKE.
Could it be that the toilets aren't blocked but just struggle to cope with the volume of everyone having a pi$$ at once?
SM our fans/visiting fans are not moaning about this because they have nothing better to do...They are moaning because there are problems THAT KEEP OCCURING TIME AND TIME AGAIN.. maybe it would be better for someone at the club to actually monitor the situation on the concourses regarding catering and the toilets on match days before deciding we are all talking rubbish....
When ever I've gone they always seem nervous like it's there first day on the job . It can't be easy being asked to front up to pensioners and school age kids and taking extortionate amounts of money for tea or coke . Maybe there should be shutters with just enough of an gap at the bottom to hand over your cash or £5.10p as it always costs me ?
deebee, this isn't the place to register complaints though is it? I did pick up your complaint as it happened and I have spoken to the club about it. I've spent the last 20 years supporting football supporters and I could tell you lots of stories, and to suggest that I back the club every time is an odd one and I doubt very much if Gavin and the senior management team would agree given the grief they get from me. However there comes a point where the constant criticism for no apparent reason, and the lack of acknowledgement of the progress this club has made is getting a bit weary.
For God's sake it's a football ground not a Michelin starred restaurant !! If you can't plan your day so you really have to fit in a pie at a football ground between 3 pm and 5 pm then you have issues !!
Quote from: silent majority on August 07, 2017, 07:37:20 pmdeebee, this isn't the place to register complaints though is it? I did pick up your complaint as it happened and I have spoken to the club about it. I've spent the last 20 years supporting football supporters and I could tell you lots of stories, and to suggest that I back the club every time is an odd one and I doubt very much if Gavin and the senior management team would agree given the grief they get from me. However there comes a point where the constant criticism for no apparent reason, and the lack of acknowledgement of the progress this club has made is getting a bit weary.SM its the same complaints time after time, after time, after time, it appears that even the rugby supporters are coming out with the same sort of complaints that is not " constant criticism for no apparent reason" its criticism for a reason because its the same week, after week, after week, possibly excepting the time a few years ago when centreplate put one their more senior guys prowling the South Stand when they appeared to be trying to improve things, remember the tastings we got at the meet the owners? I don't think anything that was served up in the South was anything like what was served as a taster to which type of burger etc we preferred! Interesting that at the very least one other club has pulled out of a centreplate contract cos they weren't delivering!!To be honest I actually don't think anybody disputes the great strides the club have made in general but theres certain areas that just have not improved and show no sign of improving catering being the big one because it effects virtually everybody that walks through the gates whether they just fancy a quick coffee (and Ive had cold ones early on cos the staff havent bothered or dont know to pull some water off first) or a pie and a pint at half time (if theres any left )