Author Topic: Problems with season ticket purchase? (Read 6845 times)

colincramb · « on June 15, 2021, 12:13:21 pm by colincramb »

Anybody else getting an error message when trying to pay for season ticket online via the instalment option? Tried several times and keep getting ‘basket balance is not equals to zero’

Any ideas??

« **on:** June 15, 2021, 12:13:21 pm »

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Lytham Rover · « **Reply #1 on** June 15, 2021, 01:08:54 pm by Lytham Rover »

Call the ticket office they sorted out my season ticket in minutes

tpred · « **Reply #2 on** June 15, 2021, 01:17:01 pm by tpred »

I called the ticket office sorted in minutes.

DRCraig · « **Reply #3 on** June 15, 2021, 01:29:15 pm by DRCraig »

Phone. Club are always very helpful with anything you ring about.

ravenrover · « **Reply #4 on** June 15, 2021, 02:42:52 pm by ravenrover »

I e mailed Tracey yesterday as I had a problem renewing all resolved today. Excellent yet again from Tracey

roversdude · « **Reply #5 on** June 15, 2021, 07:07:38 pm by roversdude »

The dealings I’ve had with staff in the ticket office I can’t praise them highly enough absolutely bang on

BVB · « **Reply #6 on** June 15, 2021, 10:18:44 pm by BVB »

Just back to the OP - yes I have had problems trying to renew online - get to the point of putting the card details in and then get the error message - and no, I am not putting my card details in wrongly.
So will either phone up to renew, or even use old fashioned post.
I have never liked the website - really hard to navigate, in my experience/opinion.
Martin are you listening.

GazLaz · « **Reply #7 on** June 16, 2021, 07:29:44 am by GazLaz »

The website is terrible.

Janso · « **Reply #8 on** June 16, 2021, 05:41:59 pm by Janso »

It's a lot better than it used to be, chaps.

I also noticed going forward that you'll be able to buy ambulant disabled and carer tickets online, which will save me going down to the TO.

elmsallrover · « **Reply #9 on** June 17, 2021, 12:34:25 pm by elmsallrover »

Is the ticket office open for walk in customers

tpred · « **Reply #10 on** June 17, 2021, 12:42:54 pm by tpred »

I believe it's open from the 21st.

ravenrover · « **Reply #11 on** June 17, 2021, 01:00:54 pm by ravenrover »

From next Monday I believe

brantonman · « **Reply #12 on** June 17, 2021, 01:09:28 pm by brantonman »

I had problems with the website as it would not take my bank card but a phone call to the ticket office sorted it in 2 minutes so l have renewed my season ticket and looking forward to an exciting season

colincramb · « **Reply #13 on** June 22, 2021, 10:51:13 am by colincramb »

Just to update, the website is still not working. I appreciate you can pay by phone or now in person, however the club is losing money by having a site that’s not able to sell their biggest product!! It’s lunacy really.

Filo · « **Reply #14 on** June 22, 2021, 10:56:49 am by Filo »

Done mine this morning over the phone 5 mins very easy £335 bargain

Lincoln Rover · « **Reply #15 on** June 22, 2021, 11:05:46 am by Lincoln Rover »

Three ST renewals done over the phone with Louise & Tracy….Thank you ladies. Right let’s get them fixtures out. RTID

Not Now Kato · « **Reply #16 on** June 22, 2021, 11:24:38 am by Not Now Kato »

So easy to do over the phone. Ticket Office staff are very helpful.

5minstogo · « **Reply #17 on** June 22, 2021, 01:59:46 pm by 5minstogo »

I'm waiting for a an authorised transaction to disappear from my bank account before calling into the office. Pointless having a website if you can't use the bloody thing.

ravenrover · « **Reply #18 on** June 22, 2021, 02:47:20 pm by ravenrover »

No problems with website, lots have renewed. If you have a problem speak to Tracey she will sort it for you

5minstogo · « **Reply #19 on** June 22, 2021, 03:21:18 pm by 5minstogo »

Quote from: ravenrover on June 22, 2021, 02:47:20 pm

No problems with website, lots have renewed. If you have a problem speak to Tracey she will sort it for you

Despite having the option to pay via a payment plan on the website , you can't actually do it. That's what Tracey has said. Seems silly to me. Like I said, I'll sort a my season tickets over the phone at some point.

silent majority · « **Reply #20 on** June 22, 2021, 03:46:19 pm by silent majority »

Just to let everyone know season tickets are going reasonably well.

Its one of few revenue streams at the moment so that's doubly pleasing.

idler · « **Reply #21 on** June 22, 2021, 04:09:49 pm by idler »

I did mine over the phone. Quick and easy.

roversdude · « **Reply #22 on** June 22, 2021, 04:20:04 pm by roversdude »

Did mine over the phone Suzanne was as always brilliant

Padge_DRFC · « **Reply #23 on** June 22, 2021, 07:09:06 pm by Padge_DRFC »

Just seen a tweet saying there's a 3k limit on sales is this true? 1500 sold already

idler · « **Reply #24 on** June 22, 2021, 07:25:32 pm by idler »

I would imagine that we want to sell as many as possible. If we sell more than we can allow in ask for volunteers to miss games or draw lots.
I'm an exile so probably won't be at every game anyway.

RoversAlias · « **Reply #25 on** June 22, 2021, 07:43:45 pm by RoversAlias »

Quote from: Padge_DRFC on June 22, 2021, 07:09:06 pm

Just seen a tweet saying there's a 3k limit on sales is this true? 1500 sold already

The tweet is from Shaun Lockwood so it's absolutely true. Although I had no idea about this.

I can't renew until next week so if I/we miss out because of that I'll not be best pleased. Especially after all the money we have sunk into the club over the past two seasons.

drfchound · « **Reply #26 on** June 22, 2021, 08:17:52 pm by drfchound »

Might just be a ruse to hurry people into buying ASAP.
I am waiting a bit to see what issues might be coming along.

Padge_DRFC · « **Reply #27 on** June 22, 2021, 08:59:35 pm by Padge_DRFC »

250 new ST holders already as well out of that 1500. There's going to be a lot of upset fans. I imagine after July 19th and release from lockdown the limit won't exist

TheFunk · « **Reply #28 on** June 22, 2021, 10:38:32 pm by TheFunk »

I'm sure SM mentioned the cap on here a few weeks ago. I can't think where else I would have heard it.

ravenrover · « **Reply #29 on** June 23, 2021, 08:40:00 am by ravenrover »

Quote from: Padge_DRFC on June 22, 2021, 08:59:35 pm

250 new ST holders already as well out of that 1500. There's going to be a lot of upset fans. I imagine after July 19th and release from lockdown the limit won't exist

If restrictions lifted so will cap according to Shaun

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Author Topic: Problems with season ticket purchase? (Read 6845 times)