Problems with season ticket purchase?

[silent majority]

I'm sure SM mentioned the cap on here a few weeks ago. I can't think where else I would have heard it.

I did mention it.

So for the time being, that is until the government confirm anything different, there will be a cap on st sales.

But the plan, and advice, from everybody connected is that next season will be a normal season.

[Padge_DRFC]

I think that will be the next influx of sales now. 19th July.

[ctay]

I had the same problem trying to purchase via the website. It is to do with certain IP addresses. Office sorted straight away though.

Wonder how many we have sold now?

[Pancho Regan]

I do find the website difficult to use for purchases.
Once I managed to find the renewal option, it took me a couple of failed attempts before it would accept my payment, which is not the first time I've had that problem.

I've learned through experience just to persevere and keep trying, but it is frustrating.

[Superspy]

I would have been happy to renew via the site but when I renew for me and my dad it only applies the "5-year thank you" discount to one of the memberships, not both. Looks like I'll have to call the TO later.

[roversdude]

I would have been happy to renew via the site but when I renew for me and my dad it only applies the "5-year thank you" discount to one of the memberships, not both. Looks like I'll have to call the TO later.

It’s painless - the website had not subtracted the discount for being an Alliance member but all sorted in a couple of minutes over the phone. The staff in the TO are brilliant

[DRCraig]

I had the same problem trying to purchase via the website. It is to do with certain IP addresses. Office sorted straight away though.

Wonder how many we have sold now?

the bad shopper ip address ?. Turned out I had a problem with bank.

[Chris the Rover]

Just renewed 3 at the ticket office. Tracey says it’s been manic and that the 3000 limit is close to being reached. There were 6 people waiting behind me. To be on the safe side I would suggest anyone intending to renew who hasn’t yet done so should get sorted ASAP. If restrictions aren’t lifted there will be a lot of unhappy supporters.

[big fat yorkshire pudding]

Just renewed 3 at the ticket office. Tracey says it’s been manic and that the 3000 limit is close to being reached. There were 6 people waiting behind me. To be on the safe side I would suggest anyone intending to renew who hasn’t yet done so should get sorted ASAP. If restrictions aren’t lifted there will be a lot of unhappy supporters.

Great news, we renewed all of ours online last night too, fingers crossed for next year.

[DearneValleyRover]

Rang this morning and renewed mine in less than 5 minutes

[Pancho Regan]

Just renewed 3 at the ticket office. Tracey says it’s been manic and that the 3000 limit is close to being reached. There were 6 people waiting behind me. To be on the safe side I would suggest anyone intending to renew who hasn’t yet done so should get sorted ASAP. If restrictions aren’t lifted there will be a lot of unhappy supporters.

That is brilliant news!
Well, not the potential unhappy supporters bit, obviously.

Never mind the vaccination roll-out, I think Richie has given us all a shot in the arm!

[Chris the Rover]

I got a buzz just going in and out of the ticket office. Really can’t wait to get back into the ground.

[bobbymax]

Both credit cards and a debit card rejected online just now. Rang ticket office but put through to EE voicemail. I'll try again later when I get a minute.

[bobbymax]

Both credit cards and a debit card rejected online just now. Rang ticket office but put through to EE voicemail. I'll try again later when I get a minute.

Now sorted by ticket office in less than a minute! Looking forward to the first game alrready!

[drfchound]

Didn’t SM say that if “freedom day” happens on 19th July then there wouldn’t be a limit on ST sales.

[pib]

I appreciate the TO can sort over the phone, but I really don't think they should have the spread payment option on the website when it doesn't work.

[colincramb]

I appreciate the TO can sort over the phone, but I really don't think they should have the spread payment option on the website when it doesn't work.

Can’t disagree with this. If it isn’t fixable the least the club should do it put out some comms to advise it doesn’t work but IS still an option over the phone.

[drfchound]

Just renewed 3 at the ticket office. Tracey says it’s been manic and that the 3000 limit is close to being reached. There were 6 people waiting behind me. To be on the safe side I would suggest anyone intending to renew who hasn’t yet done so should get sorted ASAP. If restrictions aren’t lifted there will be a lot of unhappy supporters.

To be fair, I can understand why some people might be hanging back from renewing just yet.

[Chris the Rover]

So can I Hound. I posted just to let fellow fans know the current situation. I don’t want to miss out, so bought knowing the risk. No different to last season in that respect.

[silent majority]

Didn’t SM say that if “freedom day” happens on 19th July then there wouldn’t be a limit on ST sales.

I did. Currently all stadiums are still under restriction so the club will be selling up to that safe limit and no more.

So, after July 19th the restrictions will be lifted and ST's will go back on sale.

[drfchound]

Didn’t SM say that if “freedom day” happens on 19th July then there wouldn’t be a limit on ST sales.

I did. Currently all stadiums are still under restriction so the club will be selling up to that safe limit and no more.

So, after July 19th the restrictions will be lifted and ST's will go back on sale.

Cheers Martin, I remembered correctly then.

[colincramb]

Purchased over the phone as others have said, very easy and helpful. Glad the sales are going well and hopefully as restrictions get lifted further we can sell a good number and really get behind the lads this season. I for one will never take a Saturday match day for granted again once we are all back to normal.

[mushRTID]

How many did we sell the last season pre Covid?

[Superspy]

Yeah cheers guys, I ended up calling the TO and got it sorted. Spoke to a lady called Suzanne(?) I think. Really friendly and helpful.

[NigelJ]

I had the same problem trying to purchase via the website. It is to do with certain IP addresses. Office sorted straight away though.

Wonder how many we have sold now?

the bad shopper ip address ?. Turned out I had a problem with bank.

Tried to renew online just now - tried four times (with two different cards). Got the following error:
'Error
Payment process was not completed. Click here to try again
Error occurred trying to collect payment. code:BAD_REQUEST - Invalid Shopper Ip Address'

Obviously can't ring up at 9.30pm! Now, I don't know if the bank has taken the money or not (four times)!

[RoversAlias]

I got the same message, tried it again with the same card and it worked. Rang the ticket office to make sure I hadn't bought two accidentally and they quickly clarified all the details and that it had only gone through once. So I presume if you get that error message, it doesn't charge you.

[donny dave]

On a slightly different note will the 10 game tickets be on sale?
I am working in Plymouth and will get to a game when I can.
I am looking forward to this season the most I have for a long time. 

[5minstogo]

Both credit cards and a debit card rejected online just now. Rang ticket office but put through to EE voicemail. I'll try again later when I get a minute.

I got round this by adding a new card to my list of cards on the website. It then let me pay using one of those cards.

[5minstogo]

On a slightly different note will the 10 game tickets be on sale?
I am working in Plymouth and will get to a game when I can.
I am looking forward to this season the most I have for a long time. 

They will go on sale at a later date when it's clear of the roadmap.

[deebee]

Renewed mine this week 64th concecutive year along with my daughters and 2 grandkids. Bring it on