Refund Advice

[wing commander]

Wondered if anybody could give me a bit of advice on refunds rules please

This weekend i had a long weekend booked at a pub/inn in Whitby.Which i booked back in January through booking.com.The property took the payment direct straight away.

Now obviously the pubs were closed with covid19 a few weeks ago and i received a e-mail from them saying that they were now closed until further notice.I replied asking them to either send me a refund for the £220 or send me a list of alternative dates available later on in the year..

To my disgust they sent one back stating that no refunds were being issued as they werent insured for business interuption due to covid19 and werent offering alternative dates either, and advised me to claim through my travel insurance (who takes insurance for a weekend in whitby).

I sent one back saying this was'nt acceptable and they will no longer reply to my e-mails..Do i have any course of action here,it was paid for on credit card so i might have to see if i have recourse there but ideally i want the pub to pay it back as judging by there tripadvisor page they have done this to everybody...No doubt they will also be taking advantage of the furlough to pay staff for which we've already paid for...

The  pub is the White House Inn in Whitby just so people can put it on there avoid list.Any help appreciated here guys..thanks

I contacted booking.com and they were no help saying the dispute is between me and the property.

[Filo]

Sounds like the pub are not interested, you’ll be insured through your credit card, get them on the case.


We were due to take the Caravan to Skipsea sands on Friday, Parkdean Resorts have already refunded me, can’t fault them on that one

[rich1471]

claim it back from your credit card

[turnbull for england]

Gang of us had a house in Lake District booked 1500 quids worth for weekend end of Easter   we can have  another date  at some point  ( little chance of getting us all together again with out 6 months notice )  so cancelled and  asked for refund  and as yet nothing   - havent even refunded damge deposit yet that that they took months ago  )
     

[drfchound]

Sounds like the pub are not interested, you’ll be insured through your credit card, get them on the case.


We were due to take the Caravan to Skipsea sands on Friday, Parkdean Resorts have already refunded me, can’t fault them on that one

We had sites booked for April May and June on Caravan Club CLs.
Two had had deposits from us.
All CC bookings are cancelled now until 30th June (at least) and we have had full refunds from the site owners.
We should have been at Flamborough this week, perfect weather too.
Damn virus.

[Filo]

Sounds like the pub are not interested, you’ll be insured through your credit card, get them on the case.


We were due to take the Caravan to Skipsea sands on Friday, Parkdean Resorts have already refunded me, can’t fault them on that one

We had sites booked for April May and June on Caravan Club CLs.
Two had had deposits from us.
All CC bookings are cancelled now until 30th June (at least) and we have had full refunds from the site owners.
We should have been at Flamborough this week, perfect weather too.
Damn virus.

If you like the Flamborough area, have you tried Browns touring site at Cayton Bay? A lovely little private site

[Bentley Bullet]

I normally go to Thornwick Bay with the tourer around this time of year. Wasn't too impressed with it last time, although we use it for its location more than owt. Might try Browns at Cayton Bay next time.

[Filo]

I normally go to Thornwick Bay with the tourer around this time of year. Wasn't too impressed with it last time, although we use it for its location more than owt. Might try Browns at Cayton Bay next time.

We were at Browns last August bank holiday, loved it, mind the Weather was stunning

[drfchound]

Sounds like the pub are not interested, you’ll be insured through your credit card, get them on the case.


We were due to take the Caravan to Skipsea sands on Friday, Parkdean Resorts have already refunded me, can’t fault them on that one

We had sites booked for April May and June on Caravan Club CLs.
Two had had deposits from us.
All CC bookings are cancelled now until 30th June (at least) and we have had full refunds from the site owners.
We should have been at Flamborough this week, perfect weather too.
Damn virus.

If you like the Flamborough area, have you tried Browns touring site at Cayton Bay? A lovely little private site

No I haven’t been there. We prefer the five van sites TBH.
Our favourite one in Flamborough is Hartendale Farm, on the edge of the village and only a couple of hundred yards from the cliff path.
Only £16 per night too.

[BillyStubbsTears]

It's a tough one folks.

If we all demand refunds, that will put large numbers of companies under.

I've currently got over £1000 at risk for initial payments for a driving holiday across Europe to see the in-laws in August which I suspect is highly unlikely to happen. Some of it, I'm going to have to take on the chin. Some of it, I've been offered credit for future bookings. I don't see the sense in trying to recoup it all and putting companies out of business. These are really not normal times.

[roversdude]

We should have been away in Czech Republic this week had refunds from all the hotels, car hire and airport parking, only one that is proving more awkward is Wizz Air who have put the money into a pot to rebook

[ravenrover]

I've paid for the family 10 days in Kefalonia end of May, at the best if the travel ban isn't lifted I am expecting a credit note. By the way if they lifted the ban we still wouldn't be going a 5year old and an 18month toddler and a wheezy old asthmatic like me, no chance

[Muttley]

We should have been away in Czech Republic this week had refunds from all the hotels, car hire and airport parking, only one that is proving more awkward is Wizz Air who have put the money into a pot to rebook

We had flights booked with Wizzair to go to Poland in a couple of weeks - we could either have 120% of the value as credit for future use or a 100% refund. The website pushes you to take the credit but it is possible to get the refund, however it suggests it may take a while for them to process all the claims.

[keyser_soze]

Got a holiday let in Cornwall in May and two weeks in Crete booked in August (all flights, hotel etc separate). If Easyjet don't go under they should honour a credit for the flights

As you say, don't want to force these companies out of business for something and I expect to make losses, although hoping Crete is covered by holiday insurance.

[wing commander]

It's a tough one folks.

If we all demand refunds, that will put large numbers of companies under.

I've currently got over £1000 at risk for initial payments for a driving holiday across Europe to see the in-laws in August which I suspect is highly unlikely to happen. Some of it, I'm going to have to take on the chin. Some of it, I've been offered credit for future bookings. I don't see the sense in trying to recoup it all and putting companies out of business. These are really not normal times.

Do you know what Billy i started this with the same attitude,i offered to let them keep the money and let us re-book in winter as we were up there to visit family and go to our favourite restaurant so timing wasn't important..But they have been treating people with contempt/abusive and refusing to communicate apart from a flat refusal to do anything.Some people posted on there facebook page that they even were laughed at when they were answering the phone...

So as far as i'm concerned right now i'm taking the attitude they have stolen my money,taken payment for something they cant provide whilst failing to provide a alternative and dont deserve support

[rich1471]

i was supposed to be going to Edinburgh in may the hotel sent me a full refund and am just waiting for train line to put the money back into my account after giving me a refund   

[ravenrover]

Had an e mail from Jet2 this morning, they are looking to re-commence business Mid June that rules our holuday out. They went on to say that they will contact all their customers in date of departure order to discuss options. Can't be fairer than that,

[SydneyRover]

I don't want to piss on your chips RR but 10 weeks sounds awfully soon?

[rich1471]

Late August early September i would say at the earliest, im worried i will not be able to go away in November

[turnbull for england]

We are same tbf. Its no ones fault  and if insurance wont cover it then we all accept a good chance we will be out of pocket, and with it being a group booking its not like weve lost a massive sum , its just how they deal with it  up front that makes difference  whether  you go back to them   next time  - ie youd think the damages  refund would be a given

[ravenrover]

I don't want to piss on your chips RR but 10 weeks sounds awfully soon?

Why say that Syd did you read all my post ? It doesn't affect me when the start is there a foot in mouth emoji?

[roversontheup]

We paid a sizeable deposit before all this kicked off for a big trip to Patagonia in late October. Really don’t know what to do at present. We definitely don’t want to go this year. If we postpone for 12 months and COVID19 is still around then I’m not sure how we would be placed re insurance cover. Would it be treated as having booked a new holiday now or  still seen as a pre Virus booking? We can cancel but would lose our deposit. Alternatively we could wait it out for a while and hope FCO have Chile and Argentina on their no go list. Trouble with that is I guess we would have to pay the balance of our holiday, or opt for one of the other options, before FCO make position clear.
Rock and a hard place I think. Wish we had stuck with taking our caravan to Borrowdale!

[SydneyRover]

I don't want to piss on your chips RR but 10 weeks sounds awfully soon?

Why say that Syd did you read all my post ? It doesn't affect me when the start is there a foot in mouth emoji?

Missread it is all RR no big deal