log in

[Barmby Rover]

I go to the Rovers page to listen to the match, and it shows I am not logged in. Log in using the password, which it doesn't accept. Then try top reset password, press the button saying it will send a code to reset the password to my email, nothing is sent. Can anybody on here explain what I am doing wrong?

[Alickismyhero]

You have my sympathy Barmby I have been there before.

I have Sky Sports+ now and its a doddle.

I would turn it all off and re-enter the system. or ask the help click on what to do.

Best of luck.

[Barmby Rover]

The second time I have had this, that p***k oden is of no use, yet another match I miss despite paying every month for it.

[acacia94]

Yeh same barmby - never receive a reset email. This stuff is dead simple now.

[Barmby Rover]

It should be, the problem being the incompetence within the media team.

[Fal]

You boys checked your junk emails?

[Barmby Rover]

Just done it as a check, nothing there either. I presume that is the last time I will be able to use the system as it will not allow me to log in, despite paying for it monthly. Just a rip off.

[CottyRover]

I have had the exact same problems. Can we raise this with the club? I just thought maybe it had messed up,somehow.

[Barmby Rover]

It would be nice if somebody could, nobody listens to the customer at Rovers, particularly from the media team who are in charge of this. Their "system insists on autofilling with passwords which it then will not accept. So far thia season I have missed a total of 2 and a half games because they can't sort their systems, twice there has been public apologies sent out by Hoden, but there has been no compensation for their incompetence

[Barmby Rover]

I have written an email to the club this morning pointing out the problems, we will wait and see if they respond before Saturday when the next match will be missed on Rovers+

[In the box]

I go to the Rovers page to listen to the match, and it shows I am not logged in. Log in using the password, which it doesn't accept. Then try top reset password, press the button saying it will send a code to reset the password to my email, nothing is sent. Can anybody on here explain what I am doing wrong?

get Iptv services and watch for nothing

[ForsolongaRover]

Basically the club accepted a system which they could not possibly have tested in the Customer User role.

What is more irritating is that they advertised it as a massive upgrade on what we had before. They paraded the fact that some big PL clubs used the same platform imagining that this meant that it would automatically be perfect in every respect from Day 1. You wonder if they have people who really understand IT and can ask the sort of questions that experienced users would insist on being totally satisfied about before acceptance.

It does suggest that they are very naive. There seems to be a culture within the club which spreads into those who deal directly with them on our behalf that DRFC is a smooth-running super-efficient business.

If we, the fans, were just ordinary customers we’d walk away, but they know that we can’t and they can and do take advantage of that. I won’t criticise Liam Hoden personally because I think this is a corporate matter, especially the built-in guarantee of our “brand loyalty”, but they really ought to recognise just how utterly frustrating it can be as a “customer” who cannot take their business elsewhere.

[Northants Nomad]

I go to the Rovers page to listen to the match, and it shows I am not logged in. Log in using the password, which it doesn't accept. Then try top reset password, press the button saying it will send a code to reset the password to my email, nothing is sent. Can anybody on here explain what I am doing wrong?

I assume you have registered on the NEW site and you're not trying to login with your old credentials from the OLD official site/iFollow?
If you're not getting an email when you do a password reset, it's because the system does not recognise you as a member on the NEW site.
Try going through registration. Even if you think you have done it, do it again.

[Northants Nomad]

It should be, the problem being the incompetence within the media team.

Sorry Barmby, but that comes over a bit rude/wrong/unnecessary. How would you feel is someone put on here that you were incompetent? I get the frustration you're having, but personal attacks aren't ever deserved for these circumstances.

I'm registered, working and all good, so the system works.

If anyone wants to PM me, I'd be happy to set up a screen share session over something line Zoom/Teams and see if I can help you work it out.

[Barmby Rover]

A) I am registered with the new site, I have used it to listen to SOME of the matches, when it hasn't been used correctly by the commentary team for half a match (twice, we have the apologies to prove it) and B)now the system not allowing a reset password due to the system autofilling and then not sending out a code to my email. LHoden has been in touch and set a temporary password up, I shall use it and hopefully reset my password, but this is not customer using it improperly, it is the system not working correctly. Having lost 2 matches or more through this sort of thing I am far from happy, and wonder when anybody from the club can get things right here, there was sufficient time to sort it.

[silent majority]

Basically the club accepted a system which they could not possibly have tested in the Customer User role.

What is more irritating is that they advertised it as a massive upgrade on what we had before. They paraded the fact that some big PL clubs used the same platform imagining that this meant that it would automatically be perfect in every respect from Day 1. You wonder if they have people who really understand IT and can ask the sort of questions that experienced users would insist on being totally satisfied about before acceptance.

It does suggest that they are very naive. There seems to be a culture within the club which spreads into those who deal directly with them on our behalf that DRFC is a smooth-running super-efficient business.

If we, the fans, were just ordinary customers we’d walk away, but they know that we can’t and they can and do take advantage of that. I won’t criticise Liam Hoden personally because I think this is a corporate matter, especially the built-in guarantee of our “brand loyalty”, but they really ought to recognise just how utterly frustrating it can be as a “customer” who cannot take their business elsewhere.

What absolute tosh!!

Crikey, anybody who suggests that I'm naieve wants their head examining.

[Liam Hoden]

Despite some of the content of this thread, I have registered on the forum only with the intent to help anyone who is having problems with the Rovers+ service.
I understand the frustrations of anyone who has had issues in accessing the service. As a media department, we share that frustration and are keen to address any problems quickly.

Multiple factors have been at play in why issues have been encountered. The change of website provider in the summer, coupled with the changes to the broadcast agreement and related production changes have been the primary issues. Those changes ensured we went into the season without being able to carry out a full test of the Rovers+ system so, unfortunately, there was likely to be some issues. IMG handle the production of EFL matches and, without speaking out of turn, they are still not fully operating to the plan they laid out before the summer.

I have spent a lot of time since the summer helping people with registrations and log in issues, whether that be by email, over the phone or in person. For the first couple of weeks, being the customer service department for Rovers+ took up the majority of my time. Thankfully, the number of issues raised has reduced dramatically since the first few weeks of the season and, recently, matchdays are passing with very few - if any - reports. IMG have addressed production issues to ensure commentary from matches is much more stable and the EFL has been significantly better as acting as a go-between in a bid to stamp out problems before they arrive. I understand however, that will be of little consolation to those who continue to encounter problems.

Logging into the new website has proved problematic for some people. To reiterate, any account you used before the summer for the website will no longer be active and won't be recognised. This does not apply to your ticketing account. If you have not created a new account, you must register for one.
The issue with autofilling passwords comes from the fact the web address has remained at www.doncasterroversfc.co.uk. Your browser recognises that and assumes you want to enter the password you used at that address previously. We cannot rectify this as the issue lies with your web browser.
Don't accept the autofilling option unless you are sure your new account is the one that has been saved.
Anyone having problems verifying their account should contact me directly on liam.hoden@clubdoncaster.co.uk. I can verify accounts manually. I can also set temporary passwords to get you logged on and then you will be required to create your own password.

On matchdays, the best way to raise an issue is by emailing media@clubdoncaster.co.uk. Due to staffing levels in the department, we cannot guarantee a response - particularly once a match has kicked off - but we'll try our best to help. Unfortunately, our web providers do not currently provide a helpdesk facility but we are pushing hard for this to be introduced.

If anyone has any questions they'd like answering, or issues that need addressing, either reply on here or contact me on the email address above. We'll do everything we can to help rectify issues.

[ravenrover]

Thank you Liam

[Batleyred]

Basically the club accepted a system which they could not possibly have tested in the Customer User role.

What is more irritating is that they advertised it as a massive upgrade on what we had before. They paraded the fact that some big PL clubs used the same platform imagining that this meant that it would automatically be perfect in every respect from Day 1. You wonder if they have people who really understand IT and can ask the sort of questions that experienced users would insist on being totally satisfied about before acceptance.

It does suggest that they are very naive. There seems to be a culture within the club which spreads into those who deal directly with them on our behalf that DRFC is a smooth-running super-efficient business.

If we, the fans, were just ordinary customers we’d walk away, but they know that we can’t and they can and do take advantage of that. I won’t criticise Liam Hoden personally because I think this is a corporate matter, especially the built-in guarantee of our “brand loyalty”, but they really ought to recognise just how utterly frustrating it can be as a “customer” who cannot take their business elsewhere.

Just come out with your hate for Gavin Baldwin. Long posts do not, cover your bitterness towards him at all.

Obsessive is putting it mildly.